Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Difference in total amount of subscribers

When I look at the most recent data on the "Page analytics" I see the total amount of Subscribers is much more (50+) than its number on the "Subscribers" page that displays how many spots are used/spare in my billing plan. What is the difference between these two total amounts of subscribers?

2 answers

1 accepted

0 votes
Answer accepted

Here is the difference:

The “Subscribers” page only shows active (confirmed and valid) users.

“Page analytics” shows the total amount of users: besides active, it also includes quarantined and unconfirmed users.

@Lana 

The "Subscribers" page also shows active, quarantined and unconfirmed subscribers. But if you're specifically referring to the allocated number at the top, that only shows confirmed subscribers.

 

Statuspage_-_Notifications.png

Like Lana likes this

Agreed, I might add a screenshot to clarify what number I was referring to, to avoid any misunderstanding. Thank you for pointing out the subscriber limit is a soft-cap, a very useful note, I'll keep it in mind!

0 votes

Hi @Lana -

Welcome to the Statuspage community! On paid plans, subscriber limit is a soft-cap. So if you have viewers subscribing and this surpasses your limit shown in the "Subscribers" tab, it still can show up in the "Page Analytics" tab. You won't be automatically charged for the exceeded allocations, but you'll see a banner on the Admin side saying you are over the limit.

 

Hope this clarifies what is happening. 

Unfortunately, it's not what I was looking for, I was able to find the answer and I will post it in a separate comment.

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
TAGS
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

1,996 views 5 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you