Difference in total amount of subscribers

[Lana Galtz]

When I look at the most recent data on the "Page analytics" I see the total amount of Subscribers is much more (50+) than its number on the "Subscribers" page that displays how many spots are used/spare in my billing plan. What is the difference between these two total amounts of subscribers?

[Lana Galtz · Accepted solution]

Here is the difference:

The “Subscribers” page only shows active (confirmed and valid) users.

“Page analytics” shows the total amount of users: besides active, it also includes quarantined and unconfirmed users.

[Mark Campbell-Vincent]

@Lana Galtz 

The "Subscribers" page also shows active, quarantined and unconfirmed subscribers. But if you're specifically referring to the allocated number at the top, that only shows confirmed subscribers.

[Lana Galtz]

Agreed, I might add a screenshot to clarify what number I was referring to, to avoid any misunderstanding. Thank you for pointing out the subscriber limit is a soft-cap, a very useful note, I'll keep it in mind!

[Mark Campbell-Vincent]

Hi @Lana Galtz -

Welcome to the Statuspage community! On paid plans, subscriber limit is a soft-cap. So if you have viewers subscribing and this surpasses your limit shown in the "Subscribers" tab, it still can show up in the "Page Analytics" tab. You won't be automatically charged for the exceeded allocations, but you'll see a banner on the Admin side saying you are over the limit.

Hope this clarifies what is happening. 

[Lana Galtz]

Unfortunately, it's not what I was looking for, I was able to find the answer and I will post it in a separate comment.