Database access

[Rémi Lafrance]

We have recently changed our SLA metrics and wish to update the historical view of statuspage to report on uptime according to our new metrics.

How can we manipulate the statuspage database to account for any historical changes we want to do?

Tks

[Jesse Klein]

Hello Rémi,

Welcome to the community and thanks for the question about manipulating the database to try and change your uptime.

Statuspage does not have any direct database manipulations. The closest thing we would have would be to utilize the API but even there, we don't have an automated way to manipulate the uptime data for components.

Statuspage is a good tool to show when components are down and for incident communication but it might not be the right tool for calculating uptime. For example, we consider partial outages as 30% as bad as a major outage so if you mark something as a partial outage, it could not reflect your downtime as you intended. If you haven't already, please take a look at the following article that goes over how uptime is calculated:

https://support.atlassian.com/statuspage/docs/display-historical-uptime-of-components/

I am curious about your use case on how you want to change your uptime on components. If you had any insight to offer, I would love to understand.

Regards,
Jesse