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Customers asking to manage statuspage

Hello - We have recently received an influx of users/customers asking to help manage our status page. It's unclear why or where these are coming from. Admins on the account get notified when this happens. Below is an example with personal details removed. Has anyone seen something similar? Does anyone know how to stop them from requesting access?

Thanks,
Brian

=========

Hey Brian,

We received a request from <EMAIL ADDRESS> to help manage your status page, and creating an account for them is just a click away.

<CLICK HERE TO ALLOW>

If you do not know who this person is, please ignore this email.

1 answer

1 vote
Abraham Atlassian Team Nov 09, 2021

Hey @Brian Katzen ,

 

Thanks for reaching out. This usually happens when there is a deactivated private page in your organization. When deactivated, there is a place where people can request access to access it.

All we need to do is delete the page if it's not being used. Can you open a ticket with us at support.atlassian.com and chose Statuspage as the affected product? 

Cheers,  

- Abe with SP support

Thanks Abe! I will work on getting a ticket opened. 

Abraham Atlassian Team Nov 09, 2021

Perfect! 

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DEPLOYMENT TYPE
CLOUD
PERMISSIONS LEVEL
Site Admin
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