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Crete incident with a specific component status

I am following the developer doc for the API but when creating a new incident you can pass the
"components": {
"component_id": "operational"
},
and in the component id you put the status of the component will have. I am trying to create an incident with "major_outage" but it does not apply to the affected component and always shows "operational".
this is an example of what I am sending
{
"incident": {
"body": "Incident descriptiopn",
"component_ids": [
"<my-component-id>"
],
"components": {
"component_id": "major_outage"
},
"impact_override": "major",
"name": "test Incident",
"status": "investigating"
}
}

Does anyone know what I am doing wrong?

1 answer

1 accepted

0 votes
Answer accepted
Nick Coates Community Leader Apr 29, 2021

I think maybe the API documentation is wrong because you wouldn't be passing a component_id through for a status... If you look at the Component endpoint, you pass through the 'status'. 

Maybe try replacing component_id in the components block with "status": "major_outage" and see if that works?

Thanks,
Nick

Hey Nick,

Thank you for your message.

I tried what you mentioned but it does not work as well. 

Nick Coates Community Leader Apr 29, 2021

Ok so I was on a call with our CSM and one of the support engineers about another issue and I mentioned this to him (figured he wouldn't mind) ... the documentation isn't clear. You need actually put in the ID of the component rather than "component_id"

e.g.

"123456abc": "major_outage"

Atlassian will work on making it clear in the API docs. Hopefully the above will now work for you!

Hi Nick,

It works, thank you very much.

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