Create incidents by component major outage

[Robin Sundström]

Hi! Is there a way to automate the creating of an incident if a given component have the status: Major outage ? We have setup a automation email which checks the health for one of our services and i would like to create an incident if that components receives the "DOWN" signal.  

[chare · Accepted solution]

What you are looking for is the Statuspage API.  You can find it here:

https://developer.statuspage.io

Specifically, you want to look at the create an incident section. You can use the sameple curl command on the page, or build your own automation to create the incident.

Incidentally, the automation email does not check the status of your component.  it is how you tell statuspage that your component has changed status.  So when you detect your component is "DOWN", you send an email to the component automation address with the subject DOWN, and statuspage adjusts the browser view.  When you see it is back up, you send an email with the subject UP.  

There is no "intelligence" behind the browser view to evaluate the state of the endpoint.  Hope this helps.

Chris

[Robin Sundström]

What i meant was that we monitor one of our services and then send a signal to the component mail. I was just wondering if there was a way inside Statuspage to make a rule which creates an incident when a certain component have the status - major outage. You have none the less answered the question i had so thank you! 

[chare]

There are some good examples on that page like this one using CURL

curl https://api.statuspage.io/v1/pages/{page_id}/component-groups \
-H "Authorization: OAuth your-api-key-goes-here" \
-X POST \
-d "component_group[components][]=your-id" \
-d "component_group[name]=string"

I created a python script that checks the endpoints and when I get a specific number of down or degraded performance events, I automatically create an incident with [AUTO] in the title.  If the service returns to operational and there is an incident for the component with [AUTO] in the name, then the script can resolve it.  If [AUTO] is not in the name, then the script bypasses it as a human created it.

[Robin Sundström]

That was a nice solution, i will definitely take a closer look on how to implement something like that for our environment.  

Thanks!

[Carmen Nadeau]

I'm not sure if what you want to do is this but I encourage you to check this page:

https://support.atlassian.com/statuspage/docs/get-started-with-email-automation/