Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Change Incident status default message


Each of the 4 statuses of an Incident and Maintenance has a default message.
for example, Incident status is  "Investigating" and the message is "We are currently investigating this issue"
How can I change this default messages for each status without having to change it every time I create an incident?


1 answer

Hi Petar! Welcome to the Community!

You can customize messages for the customer in 

project settings --> customer notifications

In this section you can change the default messages or create new one.

Hope it helps.


Hi Alberto,

Thanks for the help but i dont have anything called project settings in the statuspage settings



Hi Petar,

if you have the administer project permission you should see the project settings section, in the left side menu in the project.

Screenshot 2022-05-09 at 14.07.03.png



Thats not Statuspage though



Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,051 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you