I am trying to setup the New Relic third party system metrics with our status page, but the API key is not accepted.
I keep running into this error:
Remote validation of your credentials failed, or you have no applications associated with your account.
I checked, we have around 1300 APM metrics in New Relic.
Same issue, did you find a solution?
The solution is to add your "Rest API" key, not the new "User API key". It is a bit hard to find, but if you add your account number to this link, it should get you there:
https://rpm.newrelic.com/accounts/[ACCOUNT NUMBER]/integrations?page=api_keys
But bottomline;
The integration is outdated, as is uses the New Relic V1 Rest API, so you cannot add uptime metrics, as this is part of synthetics. I think Atlassian should take a note and update this integration, so we are able to use all the latest New Relic metrics on the status dashboard.
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For anyone else suddenly dealing with this issue in 2024:
(New Relic REST API Keys were EOL'd Mar 18, 2024):
1. In Your page > System metrics, go to Third-party data sources and delete and re-create your previous New Relic connection (associated with the Metric(s) in question).
2. If necessary, you may also need to delete and re-create the original Metric itself, if it's tied to your previously-linked Third-party data source account. (Tip: Click Edit and Hide metric on the original Metric, use it to copy-paste name & settings to make that easier.)
3. After clicking Link account to re-create the New Relic data source, make sure you:
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same issue, and im using the API key found bottom right. I get the same error.. Is there some kind of delay between creation and when you can actually use the API key?
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bump
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Is there any update on this? I currently can’t connect status page with new relic as it looks like the api versions are different?
I just signed up to statuspage as well and without this integration I can’t use the product.
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