Missed Team ’24? Catch up on announcements here.

×
Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Can't connect New Relic to Statuspage

Valentin Prugnaud
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 6, 2021

I am trying to setup the New Relic third party system metrics with our status page, but the API key is not accepted. 

I keep running into this error: 

Remote validation of your credentials failed, or you have no applications associated with your account.

 I checked, we have around 1300 APM metrics in New Relic.

4 answers

1 vote
Ilya Chatsviorkin
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 7, 2021

Same issue, did you find a solution?

PeterE January 29, 2021

The solution is to add your "Rest API" key, not the new "User API key". It is a bit hard to find, but if you add your account number to this link, it should get you there:

https://rpm.newrelic.com/accounts/[ACCOUNT NUMBER]/integrations?page=api_keys


But bottomline;

The integration is outdated, as is uses the New Relic V1 Rest API, so you cannot add uptime metrics, as this is part of synthetics. I think Atlassian should take a note and update this integration, so we are able to use all the latest New Relic metrics on the status dashboard.

Like T T likes this
0 votes
Pir8Radio March 12, 2022

same issue, and im using the API key found bottom right.   I get the same error..   Is there some kind of delay between creation and when you can actually use the API key?

0 votes
alessandro_pezz
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
December 29, 2021

bump

0 votes
Nicolai Lindholm May 3, 2021

Is there any update on this? I currently can’t connect status page with new relic as it looks like the api versions are different?

 

I just signed up to statuspage as well and without this integration I can’t use the product. 

Suggest an answer

Log in or Sign up to answer
DEPLOYMENT TYPE
CLOUD
TAGS
AUG Leaders

Atlassian Community Events