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Can auto-create incidents based on our component availability?

Does have the capability to periodically query a REST API endpoint and auto-create an incident if it's not reachable?



We have a cloud service that keeps track of incidents and maintenance windows across our various components. It can use the API to reflect them on our pages.

What if our cloud service is not available? How would a incident get created showing that we're down?

Is this something for which we need to depend on a third party (such as New Relic)?


1 answer

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Answer accepted
Jesse Klein Atlassian Team Oct 05, 2021

Hello again Perry,

Thanks for this question to the community as well. Statuspage does not have any monitoring features associated to it in the sense that it would query any APIs like a heartbeat would. Statuspage is an incident communication tool first and foremost so a lot of tools can give Statuspage that information to show that an incident exists.

That being said, we do integrate with tools like Opsgenie, which can do monitoring. If your heartbeat fails in Opsgenie, for example, an incident can be created and sent to Statuspage. Without some intermediary tool in place, Statuspage wont be able to create incidents via monitoring.

One thing to point out as well is that you could post the incident manually to your Statuspage once you see a problem occur. We highly recommend this transparency to inform your stakeholders when there is an issue like an outage. The benefit is that Statuspage is separate from your system so that if your system is down, Statuspage shouldn't be.

Hopefully that helps answer the question. Please let me know if you need any more clarification.


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