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Can Atlassian Admins be deleted as users in Statuspage?

We have four site admins in our atlassian accounts, and by default all of them are added as users inside of status page. They will NEVER use this product and are increasing our user count needlessly, making it impossible for us to add the actual users we would want managing it without increasing the subscription cost. 

 

Can these admin users be deleted or are they just counted as users no matter what?2020-08-28_9-08-19.png

2 answers

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2 votes
Answer accepted

Hello Jessica,

Currently, users with "site admin" and "trusted user" role by definition have access to all of the products on a given site. I know, this may be inconvenient when you have a lot of users in this role and they are not going to use some products.

We are working on more granular controls of this, so you'd be able to revoke Statuspage access from selected site admins (so they no longer count towards team member limit on your pricing plan). This is something you may expect in the next few months.

So what can you today, if you can't wait? One work around could be to spin up Statuspage product on a separate site, where you can assign "site admin" role only to relevant users. 

Very helpful! Thank you for the information, I will keep experimenting with the trial and see if we can wait to publish until this granular control gets setup.

Is there any update on the related feature request/limitation? 

 

Seems very strange as having lots of trusted users and purchasing StatusPage software we end up having 0/15 seats for people supposed to be using StatusPage. 

 

And such things you can't expect trialing the product (quite hidden stone). 

Hi Yuri,

The goal of the Trusted User role is to easily provide users with access to all products on your Atlassian site, including Statuspage. If this is not what you want - you will need to change their permissions to Basic User and pick and choose products this users should have access to (for example, Jira and Confluence, but not Statuspage, etc.).

Thanks, Victor for such amazingly fast response.

 

But what if there is a case when our admins need to be able to add more users to Jira while we don't need them to have access to StatusPage as a user? 

 

Following this thread it seems "The only difference between a Jira administrator and a Trusted user is that the trusted user can invite users". So it basically means we need to keep such users at least as trusted in order they can invite other users to Jira.

 

Thanks,

Yuri.  

Yuri,

The alternative ways could be to...

  • let anyone with a certain email domain, e.g. your company domain to join Jira (this won't require everyone to be a Trusted user)
  • set up Statuspage on a separate site within the same org (so that you'll have a site with Jira/other products, and another isolated site with just SP on it)

I do realize these may not work perfectly for your particular situation, but at least you will be able to resolve the current problem.

If you are on a paid plan, you may want to open up a ticket with our Support team for further assistance.

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