Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

Billing Plan downgrade for Status page

If I downgrade to a lower tier that has fewer members and fewer subscribers available, what happens with the rest (a difference that exceeds lower-tier limitation)?

For instance, the "Business" plan has 5K subscribers, "Startup" - only 1K. Let's say I have 3K active subscribers. When I downgrade from Business to Startup what happens with 2K subscribers exceeding my new limitation of 1K?

1 answer

1 accepted

0 votes
Answer accepted

Hi @Lana -

When you downgrade your plan, the subscribers exceeding the new limitation will stay as subscribers. You'll have a banner in the admin page pop up saying your subscriber allocation has exceeded. If the subscribers aren't removed by your team members, we will notify you asking to remove the subscribers or upgrade.


Hope this helps!

could you please clarify:  for what period of time subscribers exceeding the new limitation will stay as subscribers? 

@Lana -

The subscribers exceeding the new limitation will stay as subscribers until you remove them. Our system does not automatically make this change(remove them). You as the admin on the account has to modify this. We will only notify you regarding the exceeded allocation. 

Suggest an answer

Log in or Sign up to answer
Site Admin
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

3,066 views 8 20
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you