Billing Plan downgrade for Status page

[Lana Galtz]

If I downgrade to a lower tier that has fewer members and fewer subscribers available, what happens with the rest (a difference that exceeds lower-tier limitation)?

For instance, the "Business" plan has 5K subscribers, "Startup" - only 1K. Let's say I have 3K active subscribers. When I downgrade from Business to Startup what happens with 2K subscribers exceeding my new limitation of 1K?

[Mark Campbell-Vincent · Accepted solution]

Hi @Lana Galtz -

When you downgrade your plan, the subscribers exceeding the new limitation will stay as subscribers. You'll have a banner in the admin page pop up saying your subscriber allocation has exceeded. If the subscribers aren't removed by your team members, we will notify you asking to remove the subscribers or upgrade.

Hope this helps!

[Lana Galtz]

could you please clarify:  for what period of time subscribers exceeding the new limitation will stay as subscribers? 

[Mark Campbell-Vincent]

@Lana Galtz -

The subscribers exceeding the new limitation will stay as subscribers until you remove them. Our system does not automatically make this change(remove them). You as the admin on the account has to modify this. We will only notify you regarding the exceeded allocation.