Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Authentication options on StatusPage

Hi, 

 

  As a current user of StatusPage, we need to start using SAML authentication. Is there a workaround to login incase on an IDP outage? Could I setup one "master" user which can login via username/password instead?

  If not, what would one recommend in such a situation?

 

Thanks,

Priya

2 answers

2 accepted

0 votes
Answer accepted

Hey Priya, 

While legacy Statuspage authentication does not allow for a single user to remain outside of the enforced SSO restriction, it is possible within Atlassian Access. 

In the SAML setup guide for Atlassian Access there is a section titled "Before you begin" that contains some useful information on this exact topic -

Before configuring SAML single sign-on, create an Atlassian account that you can use to access your organization even if SAML has been mis-configured. This account:

  • must not use an email address from a domain you have verified for this organization. This ensures that the account will not redirect to SAML single sign-on when you log in.
  • must be given organization admin access.

So while you could always add a generic gmail address for accessing in case of emergencies, I'd suggest using a different domain that might be owned by your company that isn't claimed so that it can authenticate using Atlassian account credentials. 

This is helpful, thank you for your response @Zach

Like Zach likes this
0 votes
Answer accepted
Abraham Atlassian Team Mar 12, 2021

Hey @Priyadarshini R Kolwalkar

Thanks for reaching out about this! 

Before configuring SAML single sign-on, you can create an Atlassian account that you can use to access your organization even if SAML has been mis-configured or down.

This account:

  • must not use an email address from a domain you have verified for this organization. This ensures that the account will not redirect to SAML single sign-on when you log in.
  • must be given organization admin access.

You can read more about this here.

Cheers! 

This is helpful, thank you for your response @Abraham

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

2,007 views 5 19
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you