Audience-specific Page - Notifying specific (impacted) subcribers of a component

Ketan Nadkarni May 23, 2023

Hi All!

 

I'd like to know if it is possible via API to create an incident and notify via email only impacted customers who have subscribed to a component of our audience specific page. 

Example:

Component: Payment gateway 

Customers who have subscribed to Payment Gateway component are: johndoe@gmail.com, samdoe@hotmail.com

 

if there is an incident with Payment Gateway that (somehow) only impacts johndoe@gmail.com but not samdoe@hotmail.com,

 

is there a way I can create an incident (via API) to notify only johndoe@gmail.com? 

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Alan Violada
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
May 25, 2023

Hey Ketan, thanks for reaching out with this question. Currently, it is not possible to choose specific subscribers to send notifications to - Notifications will always go out based on component or incident subscriptions.

The workaround for this would be to have more specific components for each user group, for more granular notification control, but I understand this can be difficult/impractical to implement.

 

Let me know if there is anything else we can try to assist with!

 

Regards,

Alan - Atlassian Support

Ketan Nadkarni May 25, 2023

Thank you for confirming!

Like patricia likes this

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