The term incident can spark panic if you need to note a current known issue for mass communication. Even with making sure the incident communication reflects proper expectation, customers still see the word incident on the status page and in the email subject which causes them to focus on the wrong elements. Can we get this as an option similar to the maintenance option? It is the only thing stopping me from being able to use this as I would like. Verbiage is very important in the messages you are conveying. Is there a way currently to custom swap the word incident to known issue?
Atlassian community, Today is a major day not only for Statuspage, but also for the Atlassian community. Statuspage continues to be the industry leader for incident communication by constantly look...
Connect with like-minded Atlassian users at free events near you!Find an event
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no Community Events near you at the moment.Host an event
You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events