Adding Page logo results in an error

[Petar Stanojevic]

Hi,

I have tried to add a logo to my statuspage but I get an error every time. The file is a .png and the size is 256x347px. Is anyone else having this issue? 

Do you have to have a custom domain set up in order to add a logo because that I don't have yet as we are still testing the side. We do have the Business Plan and I do know that we need a custom domain to customize the page via CSS but does this also apply to the adding of a logo?

Regards,

Petar

[Jesse Klein · Accepted solution]

Hello Petar,

Thanks for your question around adding a logo. I think the only time I have seen this issue is if there is something blocking filestack. Since we use them as a third party, we sometimes get issues where it is being blocked by a firewall and is causing that error. That would be the first thing I would check when trying to upload the image. If that is the case, allow listing filestack should resolve the issue.

You should not need anything else to accomplish the upload.

Hopefully that helps get you in the right direction. I hope you have a great day!

Regards.
Jesse

[Petar Stanojevic]

Somehow it work suddenly without me having to change anything. Thanks for help