Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Next challenges

Recent achievements

  • Global
  • Personal

Recognition

  • Give kudos
  • Received
  • Given

Leaderboard

  • Global

Trophy case

Kudos (beta program)

Kudos logo

You've been invited into the Kudos (beta program) private group. Chat with others in the program, or give feedback to Atlassian.

View group

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage
Highlighted

Managing your Real Time Status in a Remote Work World

At RigD we have always believed that working collaboratively is crucial to business success and that driving this work through collaboration platforms would be transformative. While many companies have embraced this philosophy already, the current world events have forced most others to adapt their processes to account for remote work. We are sensitive to the stress these changes and the overall situation is putting on people. 

To support you in these times, RigD is offering Atlassian Statuspage customers our Slack App with three free months of our Basic Plan (up to 3 integrations and unlimited users) and a free workshop on designing an effective triage flow. 

Get More out of Slack to Expedite Resolutions 

Remote work has taken on greater importance and it is important for teams swarming incidents to nail incident response. When the team is working remotely and using Slack, here are a few nuggets of advice that can help you and team to get the best use of Slack in responding to incidents. 

  • Is it really an incident that needs swarming? Establishing criteria to decide if something really qualifies as an incident is important to ensure your on-call team doesn’t get overloaded and miss the big ones. It’s easy to lose this disciple when the person who can help is only a quick message away. 
  • Mitigate first! Getting things back up and running should always be the top and most urgent priority during an outage incident. Understanding root cause and prevention measure comes later. When it’s easy for others to engage on an incident, innocent discussion can distract from the mission. 
  • Sharing is caring. Making good regular updates is crucial to keeping things calm and establishing confidence in your team’s ability to resolve the issue. This is easy to overlook as you are chatting away in Slack. 

Having a great Slack App for StatusPage will make an impactful difference when remote work dominates your incident response model. It makes the life of remote workers involved in incident management much easier. 

Sign up here to  learn how RigD can make incidents much less painful, especially when you are remote. 

Best, 

Justin 

0 comments

Comment

Log in or Sign up to comment
TAGS
Community showcase
Published in Statuspage

New feature: Slack notifications for Statuspage

We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...

913 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you