Hi there! I am Victor and I’m a Product Manager on the Statuspage team.
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Our Slack app is one of the most popular Statuspage integrations. You can easily set it up and start receiving incident and maintenance notifications in the Slack channels of your choice. But with so many incident response teams using Slack as a core collaboration hub, what if the integration could work the other way around? Would it be helpful for your team to be able to create or update incidents without leaving Slack?
We were excited to see the team at RigD exploring this. Their app integrates with Statuspage and lets incident responders manage their page directly from Slack:
In their own words:
“Making sure updates are timely, accurate, and detailed is critical to keep customers informed. However, incident responders often have to make a tradeoff between investing the time in an update or getting the problem fixed. RigD enables efficient updates of your page in seconds right from Slack.”
We'd love to hear your thoughts about an integration like this. Would the RigD Slack app improve your team's incident workflow? Have you already tried it maybe? We're all ears!
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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