Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!
Incidents (hopefully) don’t happen often, but when they do, you need to be ready. This involves defining what an incident means to your organization, identifying which channels you'll use to communicate, defining an owner for the communication process, and creating pre-written templates.
What has your team done to prepare for incidents?
Jake BartlettAtlassian Team
We're excited to announce the release of a long-requested feature on Statuspage. Now visitors to your status page can subscribe to get notified in Slack when you report an incident or maintenance. Th...
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