How to prepare for incidents, and how to communicate about them when they arise

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Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!

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Incidents (hopefully) don’t happen often, but when they do, you need to be ready. This involves defining what an incident means to your organization, identifying which channels you'll use to communicate, defining an owner for the communication process, and creating pre-written templates.

Read the full article here.

What has your team done to prepare for incidents?

[cameron.conover]

Well written, thanks @Jake Bartlett

[Jake Bartlett]

Thanks for reading, @cameron.conover