Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!
Incidents (hopefully) don’t happen often, but when they do, you need to be ready. This involves defining what an incident means to your organization, identifying which channels you'll use to communicate, defining an owner for the communication process, and creating pre-written templates.
What has your team done to prepare for incidents?
Jake BartlettAtlassian Team
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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