Define communication channels, prepare templates + more incident communication tips

[#1]

Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!

---

Effective incident communication involves deciding when, where and how to communicate. Start by defining what an "incident" is to your organization, then define where you're going to communicate about the incident, and prepare pre-written templates so you can communicate quickly. 

Read the full article here.

Which channels do you use to communicate about incidents? Email? In-app notifications? Twitter? How do you make sure these critical messages get to your customers?