Hi there, I'm Jake and I'm a Customer Success Manager on the Statuspage team. We're posting a series of blogs and prompts to help you improve your incident communication process, learn from other folks in the community, and answer any questions you may have on the topics we've chosen...follow the #incident-comms-tips tag to see them all!
Effective incident communication involves deciding when, where and how to communicate. Start by defining what an "incident" is to your organization, then define where you're going to communicate about the incident, and prepare pre-written templates so you can communicate quickly.
Which channels do you use to communicate about incidents? Email? In-app notifications? Twitter? How do you make sure these critical messages get to your customers?
Jake BartlettAtlassian Team
Your customers need to know when your software isn't working as expected - but knowing what to say or how to say it isn't always easy, especially in the heat of the moment. To help make incide...
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