cant install sourcetree but my account is valid but i can't continue

[Thomas Towkach]

any ideas?

[Thomas Towkach]

Ana Retamal Ortiz :

Are you saying I can’t use your product, which I’ve been using for years on other PCs and laptops?

Seriously? I had an issue where I needed Atlassian to help me resolve that involved Bitbucket and I wasn’t able to use the tool of my Choice which is an Atlassian product itself?

If you are telling me to wait on Atlassian, I’m afraid I may have to start NOT recommending Atlassian to my Clients.

I’ll wait to hear back from you.

[Ana Retamal]

Hi Thomas! Are you getting the error "Please enter a valid email address"?

If so, that issue has been reported in our tracking system and you can find it at SRCTREE-5034. I recommend you watch it to be notified of further updates.

If your email address is a Gmail / Google you can use the "Log in with Google" button, let us know if it worked for you.

Best regards,

Ana