Windows 10 sourcetree installer won't accept my credentials

Hi There,

 

I've just downloaded the installed, clicked 'use an existing account', entered my details and I get the message

'Something went wrong while attempting to validate your credentials.'

I've even tried resetting my password.

Any ideas?

Thanks

Ben

 

1 answer

0 vote

Hi Ben! Can you try logging into your Atlassian account using your borwser directly? Sourcetree relies on Internet Explorer, so make sure you're using an updated version. If trying in the browser doesn't work either, can you try the following?:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

If the browser works but you still get that error in Sourcetree, let's have a look at the logs and let us know which Sourcetree version are you using.

Best regards!

Ana

Suggest an answer

Log in or Sign up to answer
Atlassian Community Anniversary

Happy Anniversary, Atlassian Community!

This community is celebrating its one-year anniversary and Atlassian co-founder Mike Cannon-Brookes has all the feels.

Read more
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

648 views 0 4
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you