It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Why can I log in to the website, but not SourceTree?

I cannot log in to SourceTree using my BitBucket or Atlassian account. I can immediately switch to a web browser on the same machine and connect to both, but neither will let me connect via SourceTree.

Atlassian says : "Something went wrong while attempting to validate your credentials."

BitBucket says "Invalid URI: The hostname could not be parsed."

 

I'm trying to connect directly as I don't have a Google account.

1 answer

0 votes
Ana Retamal Atlassian Team Jun 25, 2018

Hi, welcome to the Community! We'll need more information to narrow this issue down and help you solve it, can you answer the following:

  1. Are you using Windows or Mac?
  2. If Windows, is Internet Explorer updated to the latest version? 
  3. Which Sourcetree version are you using?
  4. Are you using Bitbucket Cloud or Server?
  5. Can you send a screenshot of the error you get?

Kind regards!

Ana

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,989 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you