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Unable to login to source tree

I have installed source tree, when i tried to start it, its asking me to log into my atlassian account. I have created a new account and procured a license. Then I click on "Use and existing account" button. When I provide my login id and click on "Next" button, i get Oops, you've made a malformed request".


I tried  few things but its not working. Anyone has any suggestion? I tried few steps from the community links, but nothing is working. please advise


thanks in advance

6 answers

3 votes
Ana Retamal Atlassian Team Sep 06, 2017

Hi Hiten, are you still unable to log in? If so, open Internet Explorer, go to the Advanced options tab, click on Reset your Internet Explorer Settings and check Delete personal settings This seemed to work for other users that were experiencing the same problem. 

Let us know if it worked for you!

Not work . 

I try to add Trusted sites from IE browser : https://* 

It will work .

That's crazy. After giving up the attempt to login through SourceTree (v2.6.10), I tried another app with bitbucket integration (PhpStrorm) and logged in successfully. After that, SourceTree also logged in.

If you want to use the google login .

You must add the trusted sites:




IE browser add Trusted sites : https://*

Because the web site use the some link to

Has there been any resolution to this?  I am also not able to read the login when I click "use existing account" this is on 2.3.1

Yes it is resolved. the domain was in restricted sites in my security options. I removed it and it worked

by domain, do you mean  I can get to my.atlassian and id.atlassian, etc.  But when I click the "existing account" button in sourcetree install I can't reach the site

Mikael Sandberg Community Leader Oct 03, 2017

What browser are you using when you go to

Are you able to log on to my.atlassian.comAlso, make sure that IE is not blocking JavaScripts.

I am able to login using chrome, but IE shows me same error. I don't think my IE blocks javascript

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