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Unable to login to atlassian account while configuring source tree

Pratap Pandey Dec 20, 2017

I am not able to login to atlassian account while configuring source tree for the first time. There is a continuous spinner on submit button.Captureatlassian.PNG

1 answer

0 votes
Ana Retamal Ortiz Atlassian Team Dec 21, 2017

Hi Pratap! I'll assume you're using Windows. Sourcetree relies on Internet Explorer for the authentication, can you do the following:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Also, make sure your IE is updated.

Let us know if this helped you!

Best regards,

Ana

Pratap Pandey Dec 22, 2017

Thanks Ana for the steps. It is resolved now.

Ana Retamal Ortiz Atlassian Team Jan 02, 2018

Glad to hear that, Pratap! Have a good day :)

Ana 

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