It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to login to atlassian account while configuring source tree

I am not able to login to atlassian account while configuring source tree for the first time. There is a continuous spinner on submit button.Captureatlassian.PNG

1 answer

0 votes
Ana Retamal Atlassian Team Dec 21, 2017

Hi Pratap! I'll assume you're using Windows. Sourcetree relies on Internet Explorer for the authentication, can you do the following:

  • Turn off compatibility mode in IE. To do that, open Internet Explorer, go to the Advanced options tab and click on Reset your Internet Explorer Settings
  • Check Delete personal settings
  • Change your Internet Explorer Security Zone Settings:
  1. Open IE, click on the gear
  2. Select "Internet Options"
  3. Select the "Security" tab
  4. Select "Custom Level" for Internet
  5. Find "Access data sources across domains" and select "Enable" (make note of what the setting currently is)
  6. Try logging into Sourcetree again

After logging in, follow steps 1-5, but reset the setting back to the previous option.

Also, make sure your IE is updated.

Let us know if this helped you!

Best regards,

Ana

Thanks Ana for the steps. It is resolved now.

Ana Retamal Atlassian Team Jan 02, 2018

Glad to hear that, Pratap! Have a good day :)

Ana 

Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

675 views 0 9
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you