Unable to login to Atlassian as part of Sourcetree install

Warren Levy Community Champion Aug 09, 2017

I already have access (in fact as an Admin) to Cloud Jira, Confluence and Bitbucket and have been using them for months and have had no problem logging in.

I now wanted to install Sourcetree, so downloaded the latest install (version 2.1.2.5) and ran it. As part of the install, it requires you to log in to your Atlassian account, which I thought would be easy, except I get the message below

Picture0001.jpg

Unfortunately the few minutes mentioned in the error message has stretched into hours since yesterday.

I've cleared the cache in my browser, I've tried staying logged in on MyAtlassian, I've tried rebooting the PC, but still get the same message.

Has anybody had / having a similar issue? Any ideas on how to resolve?

Thanks

 

1 answer

This widget could not be displayed.

Hi Warren, there are other users experiencing this issue and we're following it in this Community thread.

Please keep an eye on it as we'll be commenting on that one.

Best regards,

Ana

Dear @Warren Levy I'm Daniel from META-INF (Atlassian Platinum Partner in Hungary) We have a very interesting, urgent Atlassian event opportunity for you. We are looking for a Atlassian Community Champion for a keynote speech. Can you please contact me at daniel@meta-inf.hu or the main organizer, gergely.gurmai@meta-inf.hu? Thanks in advance!

Suggest an answer

Log in or Sign up to answer
Community showcase
Published May 30, 2018 in Sourcetree

Tip from the team: configuring Git or Mercurial in Sourcetree

Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...

860 views 2 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you