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Unable to login to Atlassian as part of Sourcetree install

Warren Community Leader Aug 09, 2017

I already have access (in fact as an Admin) to Cloud Jira, Confluence and Bitbucket and have been using them for months and have had no problem logging in.

I now wanted to install Sourcetree, so downloaded the latest install (version and ran it. As part of the install, it requires you to log in to your Atlassian account, which I thought would be easy, except I get the message below


Unfortunately the few minutes mentioned in the error message has stretched into hours since yesterday.

I've cleared the cache in my browser, I've tried staying logged in on MyAtlassian, I've tried rebooting the PC, but still get the same message.

Has anybody had / having a similar issue? Any ideas on how to resolve?



1 answer

0 votes
Ana Retamal Atlassian Team Aug 10, 2017

Hi Warren, there are other users experiencing this issue and we're following it in this Community thread.

Please keep an eye on it as we'll be commenting on that one.

Best regards,


Dear @Warren I'm Daniel from META-INF (Atlassian Platinum Partner in Hungary) We have a very interesting, urgent Atlassian event opportunity for you. We are looking for a Atlassian Community Champion for a keynote speech. Can you please contact me at or the main organizer, Thanks in advance!

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