Unable to link to an existing Atlassian account

I have an existing Atlassian account. I tried to login to SourceTree using the option use existing account. Refer to image 3. When I use the Go to my Atlassian option, the support expiry (refer image 2) is displayed.

sourcetree1.jpgsourcetree2.jpgsourcetree3.jpg

1 answer

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Hi Manjiri, the issue you encountered in the image number 3 was reported in our bug tracker at  SRCTREEWIN-7244. Our developers are rolling a fix, but if you haven't been prompted for the upgrade yet you can use the following workaround:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Note that in order to be in compliance with the Atlassian EULA you must ensure the email address used in the file is valid, yours and associated with a valid Atlassian account.

Let us know if this worked for you!

Cheers,

Ana

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