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Unable to finish release with sourcetree 2.7.6

Koen Verhulst Jun 14, 2018

I'm having issues while trying to finish a release with sourcetree 2.7.6 on macOs High Sierra (10.35.5). Getting this error message:


fatal: could not read Password for 'https://[accountName]@bitbucket.[]': Device not configured

Fatal: Could not fetch release/1.0.3 from origin.


Anyone any experience in resolving this issue? Version 2.7.3 seems to have the same problem. Pulling/pushing/... is working correctly.


Thanks in advance,


12 answers

2 votes
Ansis Lasmanis Dec 04, 2018 • edited

v. 3.0.1 (205) Device not configured with Git Flow when finishing feature or release. please fix. (MacOs 10.14.1)

Koen Verhulst Dec 04, 2018


Atlassian .. please fix this.

Vincent Theeten I'm New Here Dec 19, 2018


Eric Mulder Dec 21, 2018


Rafael Pereira Dec 21, 2018


Nat Wales Mar 05, 2019


Roody Dennis Apr 23, 2019


1 vote
Virl Aug 22, 2018

Issue is still present in 2.7.6 (177) — git flow is broken because of it.


What the hell Atlassian??

0 votes
Ana Retamal Ortiz Atlassian Team Jun 14, 2018

Hi Koen! To which service are you connecting? Have you connected your account already following the steps at Connect your account?

For troubleshooting purposes, have you performed the same operation from the command line? What is the result?




Koen Verhulst Jun 15, 2018

Thanks for your reply Ana.

We are connecting to an on premise bitbucket server. Will try to perform the same operation from command line and post the result here.



Koen Verhulst Jun 17, 2018

Hi Ana,

I was able to finish the release using command line. However, I would expect it to work from Sourcetree.



Damian Rosair Jul 17, 2018 • edited

Hi Koen,

I have had the exact same issue as you. Trying to finish a release on macOS High Sierra after updating to 2.7.6 SourceTree and no luck.

I've spent so much time updating the BitBucket server and resetting passwords but no luck.

This has happened before too so I should have remembered.

The command line worked for me too, and now I can use SourceTree again.


Damian Rosair Jul 18, 2018

Just a follow-up. SourceTree worked after reverting back to 2.6.3 with no issues at all.

0 votes
Petru Magdeleine Jun 25, 2018


Since the last release, we experience the same problem when trying to finish a feature (using Git Flow > Finish Current):

fatal: could not read Username for '': Device not configured

Fatal: Could not fetch feature/xxx from origin.


Sourcetree 2.7.6 / macOs High Sierra

0 votes
Koen Verhulst Jun 25, 2018

Updated this thread:

I'm still unable to finish a feature with SourceTree.

Yves Vogl Jun 28, 2018

It's the same here and I'm pretty sure its related to Sourcetree (2.7.6 177) itself. From command line everythings works as expected. Even doing the steps of "Finish release" manually works.

Gideon King Jul 25, 2018

I'm having the same problem in 2.7.6 177 too.

0 votes
bhu vidya Aug 22, 2018 • edited

Even though I found this annoying initially, once I worked out that git-flow is actually just a bash script, and that I could find it in the SourceTree app area (on my mac:  /Applications/ - then I have just started using the command line on my repos a lot more. I still love the way a GUI like SourceTree shows me quickly exactly what changes have been made (as opposed to just the files). And if course being able to see a visual representation of the commit trees is great too, but overall I'm glad to be getting a lot better at using git in the terminal.

0 votes
Jim Thomas Aug 24, 2018

Switching my account to use SSH instead of HTTP auth fixed the issue for me.

Sylwester Los Sep 04, 2018

I confirm this workaround is working!

0 votes
Paul Bonneville Sep 13, 2018

I'm using OAuth with SSH and it is NOT working for me. Still getting:

fatal: could not read Password for '': Device not configured

Fatal: Could not fetch feature/1.15-ticket-work from origin.

0 votes
Koen Verhulst Nov 26, 2018

This does not seems to be solved in Sourcetree 3.0.1.

0 votes
Eric Mulder Dec 21, 2018

Problem only happens when the release / feature / hotfix branch is tracked / pushed on origin. Local branched with gitflow do work 

0 votes
Mike Jones Jun 05, 2019

This is still broken in 3.2

0 votes
Koen Verhulst Jun 05, 2019

Atlassian: please fix this ... 

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