It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Unable to connect to the bitbucket repo from source tree. Fail to reload remote repositories

I am using Mac High Sierra OS. I installed source tree and tried logging in by different means. I am unable to load the remote repositories on my bitbucket and also I am not able to clone them. I tried oath and ssh, and https and basic also. None of them works. I also have a windows system and it works there. On mac its a failure.


The errors are below:

An error occurred while trying to refresh the remote repository of your account.

Could not re-authorize request with the available token . please reauthenticate.


Please tell a fix for this. 



1 answer

0 votes


It looks like there is a problem saving password/token to keychain on you macOS. Please remove any accounts added in Sourcetree, delete all keychain items you find in Keychain that is added bySourcetree and restart you mac. Add the accounts back in Sourcetree and verify the new items added in Keychain and this should get your issues sorted out.


Suggest an answer

Log in or Sign up to answer
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,989 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you