I recently attempted to install SourceTree 2.0 on Windows 10. It worked when launched from the installer, but crashes when running from the start menu. It will only run from the Installer.
The SourceTree log is empty, and the Windows Application log shows an ntdll.dll fault. I reinstalled my NVidia drivers and reinstalled SourceTree after deleting the AppData directory.
Is there any other way to diagnose why I get these repeated failures?
Hi Sonny, one of the reasons for this error to happen is that the user.config file for SourceTree has been corrupted. You can check if that's your case by following the article SourceTree crashes on startup.
Did that solve your issue?
That did not address my issue. The User.conig file is populated properly and the event logs are populated with a different error:
Faulting application name: SourceTree.exe, version: 126.96.36.199, time stamp: 0x59354ffa
Faulting module name: ntdll.dll, version: 10.0.14393.479, time stamp: 0x5825887f
Exception code: 0xc0000374
Fault offset: 0x00000000000f8283
Faulting process id: 0x363c
Faulting application start time: 0x01d2e9031cf45090
Faulting application path: C:\Users\Sonny\AppData\Local\SourceTree\app-188.8.131.52\SourceTree.exe
Faulting module path: C:\WINDOWS\SYSTEM32\ntdll.dll
Report Id: c7a7e2f1-4c42-44b0-b01d-5aaabd2d8221
Faulting package full name:
Faulting package-relative application ID:
Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs