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Trouble installing SourceTree

Stephen Knowles
Stephen Knowles
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April 1, 2019

Attempting to install SourceTree 3.0.17, can't get past registration.

I choose the Bitbucket icon for registratin, it brings up a grant access page. I of course grant it access, the page then timesout and I can't move forward in the installer.

Each attempt creates a new line in the sourcetree.log file of the following:

ERROR [2019-04-01 14:45:27,112] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Unable to get secret

How do I get past this?

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minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 4, 2019

Hi

Can I check what OS version and what default browser are you using?

We have seen some similar reports, but can't reproduce it locally.

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Stephen Knowles
Stephen Knowles
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April 4, 2019

Windows 10 Enterprise and IE11.

I also don't have the option to use a different browser.

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Sourcetree
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