Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Events
Community resources

Trouble installing SourceTree

Stephen Knowles
Stephen Knowles
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 1, 2019

Attempting to install SourceTree 3.0.17, can't get past registration.

I choose the Bitbucket icon for registratin, it brings up a grant access page. I of course grant it access, the page then timesout and I can't move forward in the installer.

Each attempt creates a new line in the sourcetree.log file of the following:

ERROR [2019-04-01 14:45:27,112] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Unable to get secret

How do I get past this?

Answer
Watch
Like Be the first to like this
453 views

1 answer

0 votes
minnsey
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 4, 2019

Hi

Can I check what OS version and what default browser are you using?

We have seen some similar reports, but can't reproduce it locally.

View More Comments
Stephen Knowles
Stephen Knowles
I'm New Here
I'm New Here
Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
Get involved
April 4, 2019

Windows 10 Enterprise and IE11.

I also don't have the option to use a different browser.

Like
Reply

Suggest an answer

Log in or Sign up to answer
Sourcetree
Sourcetree
TAGS
AUG Leaders

Atlassian Community Events

    See all events