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Trouble installing SourceTree

Stephen Knowles April 1, 2019

Attempting to install SourceTree 3.0.17, can't get past registration.

I choose the Bitbucket icon for registratin, it brings up a grant access page. I of course grant it access, the page then timesout and I can't move forward in the installer.

Each attempt creates a new line in the sourcetree.log file of the following:

ERROR [2019-04-01 14:45:27,112] [1] [SourceTree.Exceptions.RemoteHostException] [Log] - Unable to get secret

How do I get past this?

1 answer

0 votes
minnsey
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
April 4, 2019

Hi

Can I check what OS version and what default browser are you using?

We have seen some similar reports, but can't reproduce it locally.

Stephen Knowles April 4, 2019

Windows 10 Enterprise and IE11.

I also don't have the option to use a different browser.

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