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Sourcetree not starting, log gives error about non-existing config file

Logfile states: 

ERROR [2017-01-09 09:06:21,535] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\jtimmerman\AppData\Local\Atlassian\SourceTree.exe_Url_yjhzxxhcu2ommegrdorjf3q1oqllqxiq\1.9.10.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.

Actions taken:

  • Removing /AppData/Local/Atlassian/Sourcetree config folder (currently looking as attached)
  • Removing ProgramData/Atlassian/Sourcetree folder
  • Rebooting
  • Reinstalling Sourcetree

 

image2017-1-9 9:21:22.png

Environment: "Windows 10, English, Locale: Dutch, US-int

 

Full log:

ERROR [2017-01-09 09:06:21,535] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\jtimmerman\AppData\Local\Atlassian\SourceTree.exe_Url_yjhzxxhcu2ommegrdorjf3q1oqllqxiq\1.9.10.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()
ERROR [2017-01-09 09:06:27,601] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\jtimmerman\AppData\Local\Atlassian\SourceTree.exe_Url_yjhzxxhcu2ommegrdorjf3q1oqllqxiq\1.9.10.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()
ERROR [2017-01-09 09:06:39,294] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\jtimmerman\AppData\Local\Atlassian\SourceTree.exe_Url_yjhzxxhcu2ommegrdorjf3q1oqllqxiq\1.9.10.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()
ERROR [2017-01-09 09:07:14,031] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\jtimmerman\AppData\Local\Atlassian\SourceTree.exe_Url_yjhzxxhcu2ommegrdorjf3q1oqllqxiq\1.9.10.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()
ERROR [2017-01-09 09:07:47,486] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\jtimmerman\AppData\Local\Atlassian\SourceTree.exe_Url_yjhzxxhcu2ommegrdorjf3q1oqllqxiq\1.9.10.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()
ERROR [2017-01-09 09:08:51,346] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\jtimmerman\AppData\Local\Atlassian\SourceTree.exe_Url_yjhzxxhcu2ommegrdorjf3q1oqllqxiq\1.9.10.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()
ERROR [2017-01-09 09:09:44,484] [1] [SourceTree.App] [SetStartupJIT] - Startup JIT encountered an error...
System.Configuration.ConfigurationErrorsException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1. (C:\Users\jtimmerman\AppData\Local\Atlassian\SourceTree.exe_Url_yjhzxxhcu2ommegrdorjf3q1oqllqxiq\1.9.10.0\user.config line 15) ---> System.Xml.XmlException: '.', hexadecimal value 0x00, is an invalid character. Line 15, position 1.
at System.Xml.XmlTextReaderImpl.Throw(Exception e)
at System.Xml.XmlTextReaderImpl.ParseText(Int32& startPos, Int32& endPos, Int32& outOrChars)
at System.Xml.XmlTextReaderImpl.ParseText()
at System.Xml.XmlTextReaderImpl.ParseElementContent()
at System.Xml.XmlTextReaderImpl.Skip()
at System.Configuration.XmlUtil.StrictSkipToNextElement(ExceptionAction action)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSectionsRecursive(XmlUtil xmlUtil, String parentConfigKey, Boolean inLocation, String locationSubPath, OverrideModeSetting overrideMode, Boolean skipInChildApps)
at System.Configuration.BaseConfigurationRecord.ScanSections(XmlUtil xmlUtil)
at System.Configuration.BaseConfigurationRecord.InitConfigFromFile()
--- End of inner exception stack trace ---
at System.Configuration.ConfigurationSchemaErrors.ThrowIfErrors(Boolean ignoreLocal)
at System.Configuration.BaseConfigurationRecord.ThrowIfParseErrors(ConfigurationSchemaErrors schemaErrors)
at System.Configuration.Configuration..ctor(String locationSubPath, Type typeConfigHost, Object[] hostInitConfigurationParams)
at System.Configuration.ClientConfigurationHost.OpenExeConfiguration(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath)
at System.Configuration.ConfigurationManager.OpenExeConfigurationImpl(ConfigurationFileMap fileMap, Boolean isMachine, ConfigurationUserLevel userLevel, String exePath, Boolean preLoad)
at SourceTree.App.SetStartupJIT()

4 answers

I'm guessing it's something to do with the recent update - when I looked in my user.config file it's pretty clearly messed up (I've attached it in case it's useful to someone). I replaced it with my user.config from the previous version of sourcetree and it seems to be working fine.

I'm not sure if this happened to anyone else having this problem, but I had the invalid dictionaries problem (mentioned here), which I solved at the time using Isaac Goh's solution to that issue. After resetting my user.config to a previous version, that problem showed up again, but everything seems to work fine after repeating Isaac Goh's solution to it.

I fixed the problem for my machine; the answer I found here: 

https://community.atlassian.com/t5/SourceTree-questions/Source-Tree-for-Windows-does-not-start/qaq-p/26688

 

What worked for me was to delete everything in 

C:\Users\%USERNAME%\AppData\Local\Atlassian\SourceTree, 

and also delete all of the 

C:\Users\%USERNAME%\AppData\Local\Atlassian\Sourcetree[long hash] directories 

this worked for me.

I went back to an older version of sourcetree, which fixed my problem.

https://community.atlassian.com/t5/SourceTree-questions/restore-older-version-of-SourceTree/qaq-p/292830

Just applied the latest update again, let's see if it keeps working now :)

Nope. Back on 1.8.2.11

This is happening to me as well. 

Same issue here; makes SOURCETREE COMPLETELY UNUSABLE

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