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Sourcetree crashing on startup

Joe Coleman Sep 22, 2016

Environment: Sourcetree 1.9.6.1 on Windows 7 Professional 64bit.

My machine crashed while Sourcetree was open. Upon reboot, the application says "Sourcetree has stopped working" and asks If I wish to have the app check online for a solution. If I do so, everything just immediately closes.

I tried uninstalling Sourcetree, rebooting, and re-installing and I still get the same error.


Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: SourceTree.exe
Problem Signature 02: 1.9.6.1
Problem Signature 03: 57a8ef5e
Problem Signature 04: System.Xml
Problem Signature 05: 4.6.1067.0
Problem Signature 06: 566a55cb
Problem Signature 07: b79
Problem Signature 08: 27
Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4c90
Additional Information 2: 4c901f190307ae824e672559c84219e5
Additional Information 3: 50ff
Additional Information 4: 50ff56d77dfec30b8c1f5fba332dc0f2

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1 answer

1 accepted

2 votes
Answer accepted
Kip Thomson Sep 22, 2016

Had a similar issue: uninstall, then remove the %localappdata%\Atlassian\SourceTree folder before re-installing


You might have to use "Control Panel/Folders/ show hidden files" to be able to see that folder 

Joe Coleman Sep 22, 2016

This fixed it for me, thanks!

John Taylor Oct 11, 2016

Awesome.. this just happened to me too.  Thanks for the fix Kip.

Amit Srivastava Oct 27, 2017

This worked for me..Thanks :)

Like Alexander likes this
Greg Cohn Mar 27, 2018

Same problem, same fix.

 

Crashing issues started when I left SourceTree open while doing some final debug/verification on some code. My whole repository, including uncommitted changes and a few scrap files disappeared and SourceTree crashed and would not reopen. Not sure who's the chicken and who's the egg, but I couldn't get a clean SourceTree reinstall until deleting that temp folder.

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