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Sourcetree crashing on startup

Environment: Sourcetree 1.9.6.1 on Windows 7 Professional 64bit.

My machine crashed while Sourcetree was open. Upon reboot, the application says "Sourcetree has stopped working" and asks If I wish to have the app check online for a solution. If I do so, everything just immediately closes.

I tried uninstalling Sourcetree, rebooting, and re-installing and I still get the same error.


Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: SourceTree.exe
Problem Signature 02: 1.9.6.1
Problem Signature 03: 57a8ef5e
Problem Signature 04: System.Xml
Problem Signature 05: 4.6.1067.0
Problem Signature 06: 566a55cb
Problem Signature 07: b79
Problem Signature 08: 27
Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4c90
Additional Information 2: 4c901f190307ae824e672559c84219e5
Additional Information 3: 50ff
Additional Information 4: 50ff56d77dfec30b8c1f5fba332dc0f2

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

2 answers

1 accepted

2 votes
Answer accepted

Had a similar issue: uninstall, then remove the %localappdata%\Atlassian\SourceTree folder before re-installing


You might have to use "Control Panel/Folders/ show hidden files" to be able to see that folder 

This fixed it for me, thanks!

Awesome.. this just happened to me too.  Thanks for the fix Kip.

This worked for me..Thanks :)

Like Alexander likes this

Same problem, same fix.

 

Crashing issues started when I left SourceTree open while doing some final debug/verification on some code. My whole repository, including uncommitted changes and a few scrap files disappeared and SourceTree crashed and would not reopen. Not sure who's the chicken and who's the egg, but I couldn't get a clean SourceTree reinstall until deleting that temp folder.

My solution is uninstal with IObit Uninstaller and install older version, and I fix this problem

Thanks Kip Thomson, it solved issue as I was facing same one,

Same. Nothing helps.

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