Sourcetree crashing on startup

Environment: Sourcetree 1.9.6.1 on Windows 7 Professional 64bit.

My machine crashed while Sourcetree was open. Upon reboot, the application says "Sourcetree has stopped working" and asks If I wish to have the app check online for a solution. If I do so, everything just immediately closes.

I tried uninstalling Sourcetree, rebooting, and re-installing and I still get the same error.


Problem signature:
Problem Event Name: CLR20r3
Problem Signature 01: SourceTree.exe
Problem Signature 02: 1.9.6.1
Problem Signature 03: 57a8ef5e
Problem Signature 04: System.Xml
Problem Signature 05: 4.6.1067.0
Problem Signature 06: 566a55cb
Problem Signature 07: b79
Problem Signature 08: 27
Problem Signature 09: IOIBMURHYNRXKW0ZXKYRVFN0BOYYUFOW
OS Version: 6.1.7601.2.1.0.256.48
Locale ID: 1033
Additional Information 1: 4c90
Additional Information 2: 4c901f190307ae824e672559c84219e5
Additional Information 3: 50ff
Additional Information 4: 50ff56d77dfec30b8c1f5fba332dc0f2

Read our privacy statement online:
http://go.microsoft.com/fwlink/?linkid=104288&clcid=0x0409

If the online privacy statement is not available, please read our privacy statement offline:
C:\Windows\system32\en-US\erofflps.txt

1 answer

1 accepted

Had a similar issue: uninstall, then remove the %localappdata%\Atlassian\SourceTree folder before re-installing


You might have to use "Control Panel/Folders/ show hidden files" to be able to see that folder 

This fixed it for me, thanks!

Awesome.. this just happened to me too.  Thanks for the fix Kip.

This worked for me..Thanks :)

Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

234 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot