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Sourcetree - can't push login problems

ccino November 30, 2018

I was doing regular commits in Sourcetree and successfully pushing each commit to remote.  Suddently, on an attempt to do a commit, Sourcetree popped up a login box.  I entered my Atlassian credentials but the push to remote in Sourcetree failed with the message "Invalid username or password".

I was puzzled as I hadn't done anything to change my login credentials.  I opened my browser and, using exactly the same credentials, I was able to successfully log into and was also able to successfully log into (and able to see all of my repositories).

I restarted my computer, opened Sourcetree, and again attempted to do the push but got exactly the same error: a login box, followed by a failed login message in Sourcetree.

I then used Git Bash to try to push the commit to origin using the command: git push origin <branchname>.  An Atlassian login box appeared, I entered exactly the same credentials as I had entered into the login box when trying the push from within Sourcetree, and the push succeeded.  To make sure, I opened my browser, logged back into, opened my repository, and the commit was there.

Any ideas on how I can resolve the Sourcetree error, or what else I can do to try to identify the cause of the error?


1 answer

1 accepted

2 votes
Answer accepted
ccino December 2, 2018

I found the following solution posted by David Keck:

David's solution is to simply delete the file called 'passwd' from:


Then restart Sourcetree.  When you next do something that requires accessing the remote (eg, a push or fetch), Sourcetree will prompt you to login and will recreate the passwd file with your credentials.

David's solution worked for me.  Thank you David.

DavidMendes94 October 20, 2021

Thank you this helped me as well

Tien Le July 15, 2022

Didn't work.  I'm getting "Logon failed, use ctrl+c to cancel basic credential prompt.  error: unable to read askpass response from ...Askpass.exe"  :-(



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