Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Deleted user
0 / 0 points
Next:
badges earned

Your Points Tracker
Challenges
Leaderboard
  • Global
  • Feed

Badge for your thoughts?

You're enrolled in our new beta rewards program. Join our group to get the inside scoop and share your feedback.

Join group
Recognition
Give the gift of kudos
You have 0 kudos available to give
Who do you want to recognize?
Why do you want to recognize them?
Kudos
Great job appreciating your peers!
Check back soon to give more kudos.

Past Kudos Given
No kudos given
You haven't given any kudos yet. Share the love above and you'll see it here.

It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Sourcetree can't pull/push login problems on v3.0.15 and v3.1.2 Edited

I could copy-paste others' problem here:
I was using SourceTree v3.0.15 with BitBucket, then suddenly on a pull or a push it asked for authentication. It displays my account name, I changed that to my email address, entered my password, login failed again. I tried with my account name, I tried changing my password, turning my local firewall off, restarting my machine, upgrading SourceTree to v3.1.2, downgrading to an earlier version (which I couldn't), logging in to id.atlassian.com with a browser, deleting stored passwords from the Windows vault - nothing's working: from this box, I can't push/pull using SourceTree. From a different box, I can push/ pull using an older version and using v3.1.2 (however this one's never asking for a password, even after a change). I can log in to id.atlassian.com.

I also tried deleting the password file mentioned here https://community.atlassian.com/t5/Sourcetree-questions/Sourcetree-can-t-push-login-problems/qaq-p/952536
but I don't have a password file.

I went into SourceTree / Tools / Options / Authentication, opened the account with <myusername@bitbucket.org> / Edit / Refresh OAuth token. Status changed from "Authentication error" to "Authentication OK". Tried Pull again - failed.

Switched to Basic authentication - failed.

Deleted my login information, tried basic and OAuth authentication, HTTPS and SSH channels - all failed. All the while the account information screen shows "Authentication OK".

It'd be fairly urgent, i'm stuck on development...

The box where it doesn't work is Windows 7 Pro, the one where it is working is Windows 10.

The Windows Event Log shows information messages with this content: "Failed to retrieve Bitbucket credentials for 'https://bitbucket.org/'."

There are error messages as well, although they don't seem to coincide with failed pull attempts:
-------------------

System.Net.Http.HttpRequestException: An error occurred while sending the request. ---> System.Net.WebException: The request was aborted: Could not create SSL/TLS secure channel.
at System.Net.HttpWebRequest.EndGetResponse(IAsyncResult asyncResult)
at System.Net.Http.HttpClientHandler.GetResponseCallback(IAsyncResult ar)
--- End of inner exception stack trace ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Atlassian.Bitbucket.Authentication.Rest.RestClient.<TryGetUser>d__3.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Atlassian.Bitbucket.Authentication.Authority.<ValidateCredentials>d__11.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Atlassian.Bitbucket.Authentication.Authority.<ValidateCredentials>d__6.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Atlassian.Bitbucket.Authentication.Authentication.<ValidateCredentials>d__33.MoveNext()
--- End of stack trace from previous location where exception was thrown ---
at System.Runtime.CompilerServices.TaskAwaiter.ThrowForNonSuccess(Task task)
at System.Runtime.CompilerServices.TaskAwaiter.HandleNonSuccessAndDebuggerNotification(Task task)
at Microsoft.Alm.Cli.CommonFunctions.<>c__DisplayClass9_5.<<QueryCredentials>b__5>d.MoveNext()-------------------

1 answer

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

3,396 views 4 5
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you