Sourcetree GUI/installer does not start

[Beniamin Costandin]

Suddenly the GUI is not starting anymore. Tried all options I found. Even after I uninstalled and removed all folders(Atlasian folder and Sourcetree from AppData) the install GUI will not appear.  The install .exe will recreate the Sourcetree folder inside AppData all the time but still the GUI does not start. Version I'm using is 3.4.5.

[Beniamin Costandin · Accepted solution]

This was the problem. I had an power loss which I think was the reason for KernelBase.dll corruption.

Log info via Event Viewer/WindowsLogs/Application in Windows10:

Level Date and Time Source Event ID Task Category
Error 6/29/2021 11:06:17 AM Application Error 1000 (100) "Faulting application name: SourceTree.exe, version: 2.6.10.0, time stamp: 0x5b3cd3af
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1474, time stamp: 0x5ae7af90
Exception code: 0xe0434352
Fault offset: 0x0000000000043b19
Faulting process id: 0x2e1c
Faulting application start time: 0x01d76cbda2e3d64f
Faulting application path: C:\Users\uidp5982\AppData\Local\SourceTree\app-2.6.10\SourceTree.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: c761ed3a-4b16-42b8-bf4d-3f4a16e74660
Faulting package full name:
Faulting package-relative application ID: "
Error 6/29/2021 11:06:17 AM .NET Runtime 1026 None Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Management.ManagementException
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
at SourceTree.App..ctor()
at SourceTree.App.Main()

Error 6/29/2021 11:06:15 AM Application Error 1000 (100) "Faulting application name: SourceTree.exe, version: 2.6.10.0, time stamp: 0x5b3cd3af
Faulting module name: KERNELBASE.dll, version: 10.0.18362.1474, time stamp: 0x5ae7af90
Exception code: 0xe0434352
Fault offset: 0x0000000000043b19
Faulting process id: 0x1870
Faulting application start time: 0x01d76cbda1f6f59c
Faulting application path: C:\Users\uidp5982\AppData\Local\SourceTree\app-2.6.10\SourceTree.exe
Faulting module path: C:\WINDOWS\System32\KERNELBASE.dll
Report Id: cb65b4a0-7294-4f09-962f-0f602be17961
Faulting package full name:
Faulting package-relative application ID: "
Error 6/29/2021 11:06:15 AM .NET Runtime 1026 None Application: SourceTree.exe
Framework Version: v4.0.30319
Description: The process was terminated due to an unhandled exception.
Exception Info: System.Management.ManagementException
at System.Management.ThreadDispatch.Start()
at System.Management.ManagementScope.Initialize()
at System.Management.ManagementObjectSearcher.Initialize()
at System.Management.ManagementObjectSearcher.Get()
at SourceTree.Utils.WindowsOSHelper.GetWindowsVersion()
at SourceTree.App..ctor()
at SourceTree.App.Main()

https://answers.microsoft.com/en-us/windows/forum/all/applications-fail-to-start-with-kernelbasedll/44a4c2ad-a43f-479b-b026-bcdc2ff01285

Solution:

I created a system restore point from 15 days ago and worked after this.

p.s I needed to reinstall google chrome after restore so extra care when performing restore. Some applications maybe needs a reinstallation.