Showing results for 
Search instead for 
Did you mean: 
Sign up Log in

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root


1 badge earned


Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!


Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.


Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!


Come for the products,
stay for the community

The Atlassian Community can help you and your team get more value out of Atlassian products and practices.

Atlassian Community about banner
Community Members
Community Events
Community Groups

SourceTree v3.0 (200) is Stuck and Will Not Open


Running a MackBook Pro with 16Gb Ram, and I made the following changes: 

1 file changed, 2527 insertions(+), 8451 deletions(-) and then tried to commit at which point SourceTree locked up, and each time I try to restart it opens in the same place and gets stuck, and eventually crashes.  I have noticed over the several months that SourceTree has been painfully slow, and at times nearly unusable - they have some serious scaling issues with large files and large repositories.

Maybe this will help - the log from my crash:

Process: Sourcetree [57285]
Path: /Applications/
Identifier: com.torusknot.SourceTreeNotMAS
Version: 3.0 (200)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Sourcetree [57285]
User ID: 501

Date/Time: 2018-11-06 11:57:37.882 -0800
OS Version: Mac OS X 10.13.6 (17G65)
Report Version: 12
Anonymous UUID: 6A062F06-6AB3-256F-1F4C-A33A818D2B55

Sleep/Wake UUID: 8F31785B-5E95-4052-ACF2-F6914838CAC4

Time Awake Since Boot: 970000 seconds
Time Since Wake: 16000 seconds


EDIT: I cut out the rest of the log since it no longer seemed to serve any purpose, when I filed the ticket as suggested below, where I posted the entire log. 


1 answer

1 accepted

0 votes
Answer accepted
Manju Atlassian Team Nov 06, 2018

Please submit a ticket on and attach crash logs from the system. They can be found at ~/Library/Logs/DiagnosticReports/ 

Thanks, I went ahead and filed a ticket.  It has gotten to the point where I have started looking for an alternate product because it locks up and/or hangs so often, I simply cannot get my work done. :-( . It's too bad, because I love the interface!

Suggest an answer

Log in or Sign up to answer

Atlassian Community Events