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SourceTree v3.0 (200) is Stuck and Will Not Open

Edited

Running a MackBook Pro with 16Gb Ram, and I made the following changes: 

1 file changed, 2527 insertions(+), 8451 deletions(-) and then tried to commit at which point SourceTree locked up, and each time I try to restart it opens in the same place and gets stuck, and eventually crashes.  I have noticed over the several months that SourceTree has been painfully slow, and at times nearly unusable - they have some serious scaling issues with large files and large repositories.

Maybe this will help - the log from my crash:

Process: Sourcetree [57285]
Path: /Applications/SourceTree.app/Contents/MacOS/Sourcetree
Identifier: com.torusknot.SourceTreeNotMAS
Version: 3.0 (200)
Code Type: X86-64 (Native)
Parent Process: ??? [1]
Responsible: Sourcetree [57285]
User ID: 501

Date/Time: 2018-11-06 11:57:37.882 -0800
OS Version: Mac OS X 10.13.6 (17G65)
Report Version: 12
Anonymous UUID: 6A062F06-6AB3-256F-1F4C-A33A818D2B55

Sleep/Wake UUID: 8F31785B-5E95-4052-ACF2-F6914838CAC4

Time Awake Since Boot: 970000 seconds
Time Since Wake: 16000 seconds

 

EDIT: I cut out the rest of the log since it no longer seemed to serve any purpose, when I filed the ticket as suggested below, where I posted the entire log. 

 

1 answer

1 accepted

0 votes
Answer accepted
Manju Atlassian Team Nov 06, 2018

Please submit a ticket on jira.atlassian.com and attach crash logs from the system. They can be found at ~/Library/Logs/DiagnosticReports/ 

Thanks, I went ahead and filed a ticket.  It has gotten to the point where I have started looking for an alternate product because it locks up and/or hangs so often, I simply cannot get my work done. :-( . It's too bad, because I love the interface!

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