Are you in the loop? Keep up with the latest by making sure you're subscribed to Community Announcements. Just click Watch and select Articles.

×
Create
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
Products
See all
Community resources
Top groups
Explore all groups
Community resources
Learn
Community resources
Celebration

Earn badges and make progress

You're on your way to the next level! Join the Kudos program to earn points and save your progress.

Deleted user Avatar
Deleted user

Level 1: Seed

25 / 150 points

Next: Root

Avatar

1 badge earned

Collect

Participate in fun challenges

Challenges come and go, but your rewards stay with you. Do more to earn more!

Challenges
Coins

Gift kudos to your peers

What goes around comes around! Share the love by gifting kudos to your peers.

Recognition
Ribbon

Rise up in the ranks

Keep earning points to reach the top of the leaderboard. It resets every quarter so you always have a chance!

Leaderboard

Join now to unlock these features and more

SourceTree installation is broken

simon_arnold
simon_arnold Aug 18, 2017

When running the installation and you accept the License agreement, you are then asked to use an existing account, or Go to My Atlassian, I click on the Use an existing account and the log in dialog appears, but to no avail can I log in I constantly get the We've encounted a problem, Please try again in a few minutes.

So for my own tests, I go the the Atlassian web site and try to log in and bang I'm in, so why won't the sourcetree login work, I've reset my password and tried everything but I can't get passed the Atlassian account on the Setup wizard.

Answer
Watch
Like Be the first to like this
454 views

1 answer

0 votes
Ana Retamal
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
Aug 18, 2017

Hi Simon, we're already tracking this issue at Installation of SourceTree can not be completed. Our team is already working on it, please keep an eye on that thread for further updates.

Let us know if you have any other questions!

Best regards,

Ana

View More Comments
Brian Parnell
Brian Parnell Jun 04, 2020

Still not fixed. Three years later. 
Brand new computer and nothing works. 
Tried multiple versions and now I'm forced to login into some bitbucket.

Frustrated and now looking for another service.
B

Like
Reply

Suggest an answer

Log in or Sign up to answer
Sourcetree
Sourcetree
TAGS
AUG Leaders

Atlassian Community Events

See all events