SourceTree Splash screen only

[Brian Smart]

I know there are other threads regarding this issue but not of them fit my problem or suggest a solution.

Last night my PC restrated after a windows update. Today, SourceTree will not start. Instead, it displays the splashscreen for a few seconds then nothing.

My PC does not hang, SourceTree is not running in Task Manager, it just fails to launch.

Windows 10 Home Version 10.0.19045 Build 19045

SourceTree Version 3.4.9.0

Any pointers would be much appreciated

[Brian Smart]

A further update to this issue.

After another windows update and a forced restart, the problem was back!

I found 2 folders like...

C:\Users\UserName\AppData\Local\Atlassian\SourceTree.exe_Url_RandomGuid

Deleted them both and all is well.

As I launched Sourcetree again a new folder with the same naming pattern appeared which won't cause any problems until the next time something happens that creates a 2nd folder with a name like SourceTree.exe_Url_RandomGuid

[Mark Goldberg]

I have the same problem - after a windows update, source tree will not launch, I briefly see the splash screen but that's it.

(edit: I believe that it's just a coincidence that the problem appeared after a windows update)

Windows 11 Pro 22H2 Build 22621.1848
Source Tree version 3.4.12

older threads talk about removing files that no longer exist.

(edit: I was looking for user.config in the wrong folder,
I looked under %LocalAppData%\SourceTree, but should have looked under %LocalAppData%\Atlassian )

It didn't help to rename %LocalAppData%\SourceTree\app-3.14.12\SourceTree.exe.config

[Mark Goldberg]

This fixed it for me:

https://community.atlassian.com/t5/Sourcetree-questions/Source-tree-not-starting-in-windows-10/qaq-p/1023302#:~:text=Delete%20all%20of%20those%20style%20folders%20so%20you%20are%20only%20left%20with%20one%20folder%20called%20SourceTree

1. Navigate to C:\Users\UserName\AppData\Local\Atlassian
2. Under there, you will see SourceTree.exe_Url_RandomGuid
3. Delete all of those style folders so you are only left with one folder called SourceTree
4. Start SourceTree, and it will rebuild that settings file.

[Brian Smart]

Thanks for your answers Mark.

I can indeed see some additional folders in that directory ie. C:\Users\UserName\AppData\Local\Atlassian\SourceTree.exe_Url_RandomGuid

Before you had replied I was reluctant to delete them so in the meantime I tried something else and it worked!!

In the folder C:\Users\UserName\AppData\Local\SourceTree there is a file called Update.exe.

I ran it thinking it might force an update but to my surprise it launched SourceTree and eveything is working fine again

[Jones Levenson]

Thank you so much, your solution helped me out a ton. It's not a coincidence, it definitely happened after an update this summer. Thanks again!

[Douglas Jackson]

I did not have a file called SourceTree.exe_Url_RandomGuid but instead just cut/moved the 3 other folders named something like SourceTree.exe_Url_sodfjsodifygodijfldjldskj  somewhere else, restarted Sourcetree, and it worked.