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Source tree not starting in windows 10

Moses Mano Raj J March 3, 2019

Hi Attlasian,

      My source tree did not start in my windows 10 local and so I troubleshooted by deleting the attlasian folder in the ......./Local/AppData directory,uninstalled sourcetree and then I tried installing the Sourcetree again but while installing the source tree icons visible for 10 seconds and the application does not start,I have tried multiple versions but could not start my sourcetree application

 

In my Source tree folder(Local\Atlassian\SourceTree) I am only having 

analytics_gas_upload Folder and

sourctree.log file which is empty

 

Solutions are appreciated.

13 answers

2 accepted

586 votes
Answer accepted
Simon Hughes
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June 14, 2023

For me, the fix was to 

  1. Navigate to C:\Users\UserName\AppData\Local\Atlassian
  2. Under there, you will see SourceTree.exe_Url_RandomGuid
  3. Delete all of those style folders so you are only left with one folder called SourceTree
  4. Start SourceTree, and it will rebuild that settings file.
Simon Kendrew
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June 14, 2023

This worked for me, just now.

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Stuart Clode June 14, 2023

Thanks this worked for me as well.

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Karel Handlir
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June 14, 2023

Thanks, this one worked for me as well. The problem appeard after win-update and reboot.

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Mauriney Costa
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June 14, 2023

Thanks, this worked for me

Martha Castrillón
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This worked for me. Thanks!

Kris Mayeda
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This just worked for me. Thanks!

Emil Vahitov
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June 14, 2023

Worked for me, thanks Simon!

teodora_zhelyazkova
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June 14, 2023

Worked for me

Keith Melkild
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June 14, 2023

Thank you very much.  Worked for me as well.  BTW, after doing this, my credentials were wrong - don't understand why.  In Windows 10, had to go into AppData/LocalAttlassian/SourceTree to delete the passwd file; and restart sourcetree so it would re-prompt.  After doing that I could pull successfully.

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Gabriel Ruiz
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June 14, 2023

This worked for me too, thank you

Colin Pape June 14, 2023

non destructive (hopefully for all) and simple, worked like a charm for me

Roger Perez
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June 14, 2023

Worked for me, Thanks a lot, Simon!

Telmo Viana
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this one right here worked for me. Ty

Lee Hong Wei
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June 14, 2023

it work perfectly, thank you!

Scott Anderson
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June 14, 2023

Worked for me too, thanks Simon!

Martin Schneider June 14, 2023

Thanks!

You can copy&paste this path to get there:
%LocalAppData%\Atlassian

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Cristhian Mayuri
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Worked for me, thanks a lot.

Jakub _ Collective of Crab
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Worked for me as well. Thanks!

Gabriel Dina
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Thank you for solving this feature! 

Jonathan Vigh
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Worked for me as well. Thanks a bunch!

Jacob Koep
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Worked for me too! Thanks!!!

bblcl
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Initially this seemed to only partially work for me: after the initial registration it crashed again before showing the actual UI. It turned out that I was running a slightly older version and updating to the latest version fixed the issue.

Evan Anderson
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June 14, 2023

thank you💕

Alexander Oss
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June 14, 2023

Also worked for me.  Looks like today's Windows 10 update confused Sourcetree, based on all this activity here today; any chance this is a Sourcetree bug that can be fixed so that it doesn't happen again after the next Windows update?  (How would anyone with less genius insight than Simon Hughes know that this folder deletion is the way to work around this bug?)  Note that I am one version behind, running 3.4.12 (current is 3.4.13, apparently).

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Leandro Chaves
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Also worked for me. Thank you, OP!

Trần Vũ Hảo
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June 14, 2023

Thank you Simon Hughes

Nianhu Gui
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It works for me. Thank you

Leyla Mousavi
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This worked for me, Thanks you 

陳勇行
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thank you

markstam201
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Thanks, it worked for me.

Note: copy user.config and replace into new folder --> don't need resetting ssh.

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KAI XIAN LIAU
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This worked for me, Thanks you

William Coyne
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Thank you. Commenting for visibility.

Tonny Medina
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June 14, 2023

Funiono para mi, gracias.

Timm Haase
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June 14, 2023

Very good tip. Problem occurs after windows update und reboot.

regard yvan
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Thank you, this worked for me !

Kevin Ooi
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WORKED FOR ME!

v_palucaj
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Thank you, this worked for me

tamhh
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thank you, this worked for me

HFeldmann
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June 15, 2023

Thanks a lot, got the same problem after Windows update and reboot...

Inma-zumbanet
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June 15, 2023

Muchas gracias Simon, ahora ya funciona Sourcetree 😉

low en gamer
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Is working like a charm!

Aliya Aziz
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worked for me too. thankyou

John Ferguson June 15, 2023

That's a big me too - thanks Simon

Yanning Frank
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It works. Thanks a lot.

Christian Maximiliano Vera
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Worked for me too,
Thx Simon!

martinholtkamp
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Thank you Simon!!

Riccardo B
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It works!! Thanks Simon!!

Lester Bloom June 15, 2023

I am also here to send you my thanks. Cheers!

David Shower June 15, 2023

That worked for me too, thanks so much!

Ahmed BEN HASSINE
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worked for me thanks a lot ! 

Carolina Castro
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It Worked for me too, Thanks!!

Stefan W
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golly this sure is getting a lot of replies in the past couple days. worked for me too.

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STARasGAMES
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Hey everyone!

What a meme XD

amoreno-kiterocket
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+1

worked for me

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This was the solution for me. Thank you.

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Thank you. so much 

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This worked for me. Thank you

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great, thats worked for me
thanks sir

John
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Awesome! How much time did this save for me? Thank you very much!

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It works. Thank you very much!

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Thanks, worked for me too!

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Thanks, this worked for me

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Thanks, this worked for me.

emiliano mercado
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This worked for me too!! Thanks!!

faizanromail
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Thanks worked for me as well 

adeleon71
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June 16, 2023

Thank you very much. It worked to solve the same problem after windows update on June 15th 2023.

Paul Wallace
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Thank you, that worked!!

Cosmin Cojocea
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June 18, 2023

For the record, this helped me as well, I deleted the 4 _Url_ folders, then started sourcetree and was prompted for installation, closed that, restored the 4 deleted folders and now it started fine without anything being lost.

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John Bird
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Worked for me, thanks.

Le Hong Son
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This solution worked for me. Tkanks yoiu.

cpn_developer
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Thanks

jessada-dissopa
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thanks this works for me too

Jagannadham Konduru
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Thanks a lot, it works for me

Patrick Pirtle
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June 19, 2023

Worked for me.  Thanks.

Liam Drew June 19, 2023

Thanks Simon, this worked for me - looks like Windows updates commonly break something here (I was getting 'Unable to load MEF components' error, and had 4 directories under AppData\Local\Atlassian\ ).

Cheers

Nilupa Rupasinghe
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June 19, 2023

Worked for me too

rchaw2
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June 19, 2023

worked. Thank You!!

Efraim John Estoperez
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June 20, 2023

worked for me as well. thank you!

Durvesh Parmar
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June 20, 2023

It really worked for me. Thanks a lot.. Saved my day ! 

Ozan Meray
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June 20, 2023

Worked for me as well. Big thanks!

Sandeep Yadav
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June 20, 2023

It worked for me thanks a lot ! 

Jorge CR
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June 20, 2023

legend type answer, it worked, thanks 

Jochen June 20, 2023

Worked, saved me tons of time and headache, thanks!

Артем Малыйкин
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June 21, 2023

Thank you, it helped me

Ivo Reis
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June 21, 2023

Yep, that worked for me too

Maksim Osipenko June 21, 2023

That worked for me. Thank you!

Wohlgemuth Joerg
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June 21, 2023

Did anyone mention before, that it helped? B-)

Well, so it was in my case, too.

Thanks!

Almas Maris
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June 22, 2023

thank youu.  lol what happen to source tree?

Alessandro Bragagnolo
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June 23, 2023

Thanks, this solve the problem!

Gary Kohls
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June 23, 2023

After 30 minutes of futility I found your article and the issue was resolved.  Thanks.

Carlos Amiel
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June 23, 2023

This worked for me

anji_nir0
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June 25, 2023

This worked for me. Thanks for the tip :)

Saket Bhala
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June 26, 2023

This worked for me, Thanks you 

Shailesh Joshi
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June 28, 2023

It worked for me thanks, but When i am trying to checkout branch from bitbucket to sourcetree i am getting error. "This is not a valid Source path/Url"

What should i do?

Saket Bhala
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June 28, 2023

@Shailesh Joshi there are multiple reasons for this error. Check below points

Double-check the repository URL: Ensure that you have entered the correct repository URL in Sourcetree. Make sure there are no typos, missing characters, or extra spaces in the URL. It should be in the format https://bitbucket.org/username/repository-name.git

Verify your authentication: If the repository requires authentication, ensure that you have provided the correct credentials (username and password, or SSH key) in Sourcetree. Double-check that your credentials are accurate and up-to-date.

Check your network connection: Ensure that you have a stable internet connection. Sometimes, connectivity issues can cause problems when trying to access remote repositories. Try accessing other websites or services to verify your network connectivity.

Review your firewall or proxy settings: If you are behind a firewall or using a proxy server, there might be restrictions or configuration issues that prevent Sourcetree from connecting to Bitbucket. Check your firewall settings or proxy configurations and ensure that they allow the necessary network traffic

Sanket Patil
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This worked for me too, Thanks!

juancayuso JC
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Great. Working after follow your steps. thanks!

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Worked for me as well, thank you.

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Worked for me too.... Wow thank you.

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Worked like a charm. Thanks!

JoaoEsquecido
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July 25, 2023

Worked for me BUT I lost all repository configurations (had to add the repos again).

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July 26, 2023

Totally worked for me. Thanks!

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Worked me too , Thanks!

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Thank you, it worked!

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Yup worked for me too.

anjanadri reddy
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August 18, 2023

Thanks, the above worked for me too!!

Sanjay Singh
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September 11, 2023

it work perfectly, thank you!

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September 25, 2023

This worked. Thank you!

StephenAndri
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September 30, 2023

clean simple solution thanks

retoreana
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October 3, 2023

Thank you! This solution worked immediately! 

emp.xpay
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Thank you. It's work for me

Shreyas Sapre
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May 5, 2024

worked.. thanks..

Thomas Cebulla
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May 16, 2024

worked also in 2024, great...

Kamicazer
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May 17, 2024

Guess what? I happened again...

JackdawAviary
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May 23, 2024

Thank you, that worked for me! (23 May 2024)

39 votes
Answer accepted
Jasper Wijnhoven
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November 29, 2022

For me SourceTree didn't start after an update. I looked into the %AppData/Local/SourceTree folder and tried running SourceTree.exe and Update.exe, and then again as admin. Every time it didn't work.

I saw I had two folders, app-3.4.9 and app-3.4.10. The second folder was empty. I deleted it, and suddenly SourceTree worked again. I think it was a faulty update, but I'm not sure.

jwingard88
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December 6, 2022

Yeah, I did the same thing and then it worked. This isn't the first time I've had trouble on an update with this.

GMitzel
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December 8, 2022

Exact same scenario and solution. 

Christopher Belakhoua
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December 19, 2022

Ran into same problem, proposed solution saved the day.

Fabio Widmer
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January 4, 2023

Same for me, but with 3.4.11 folder .. Seems to be a bug ..?

Dale Jones
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January 9, 2023

Wow Worked for me also.  Thanks everyone.

Joel Fieber
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January 19, 2023

Yep, my app-3.4.11 folder was empty. Removing the directory fixed it.

Cesar Sagrado Lorente
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January 22, 2023

Solved my issue! Removing the folder "app-3.4.11" fixed it.

Rebecca.BenChimol
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Those new to the Atlassian Community have posted less than three times. Give them a warm welcome!
January 25, 2023

Solved my issue as well, thanks!