SourceTree Login failed for your Bitbucket account. The remote service said: 'Login error'

I tried to login to Bitbucket from Sourcetree and seem to be getting the same Login Error message:

Login failed for your Bitbucket account.

The remote service said: 'Login error'


How could I go about fixing this?

6 answers

I had this problem.  To fix:

1-go to source tree window, clicked remote

2-little gear icon, clicked "settings"

3-double clicked on Bitbucket server, changed protocol from default HTTPS to SSH


that's all it took to fix

Thank you! This fix it!

Thanks much. Worked for me also.

Hi Eli - what do you mean by "remote" as I don't see it in my Source tree

I was able to get it working by following the steps below (Windows 8 OS)

  1. Click on Clone / New
  2. Select the browser icon to load the source path (you will get the error)
  3. Click on Edit Accounts (upper right)
  4. select your account (mine was listed)
  5. click edit (it will ask for your password) and load another form where you can change your preferred protocol to SSH.
  6. Note that your username should be Bitbucket username and not email

Hope this helps



After many hours of fumbling around, removing the passwd file was the fix that finally worked for me, detailed here:

This fixed one error.  However I then ran into problems trying to get SSH woring.  Namely when I tried to clone a repository I got an error

"Authentication via SSH keys failed"

I  created the SSH key using Tools > Create or Import SSH Keys.

The error asked "Do you want to launch the SSH key agent (Pageant) and retry?

When I tried this  the error repeated.

I have added the key using Pageant in the system tray and set it to default.

Strangely I have now reverted back to HTTPS and things seem to be working.

I was able to resolve this error by backing up and using my atlassian community login instead of my bitbucket login.

Mac OSX 10.13.3 same issue - am entering correct Bitbucket server base url, username and password and am getting Login erro all the time... what a waste of time... I have SSH private key added to my key manager.

I just downloaded the latest SourceTree (funny - it doesn't even allow you to look up version before authentication - what a nonsense!). Have an older version on another machine and it's still working. Wasting more and more time with Atlassian products = starting to decrease my productivity significantly.

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