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SourceTree BitBucket not authorized error

Faizal Rub June 20, 2017

I recently changed my windows password and pushing the changes from sourcetree to bitbucket throws unauthorized was working before. It prompts for user I'd and password and displays the error. I am able to login on the bitbucket with the same user I'd and password. Any feedback would be much appreciated.

2 answers

0 votes
Mandar Godse May 23, 2019

I am facing this issue as well, every time I change my password. I have already posted it another JIRA ticket.  

The error I see in the logs Credentials not found for sourcetree rest

The error I see on the screen: Failed to check login for user-XXX: You do not have permissions to access the URL: Please check the user credentials associated with this account. The request returned with status code Unauthorized.

Note those XXX are substitute for my ID and Host Name.
I have access to the URL I can login to bitbucket from the browser from various different machines. Also the same API it complains Unauthorized, I can get a nice results in the browser on the same machine. Its the Sourcetree/bitbucket integration issue, it is extremely annoying.

Source Tree Version for Windows 3.1.3.
Atlassian Bitbucket v5.15.1

0 votes
Ana Retamal
Atlassian Team
Atlassian Team members are employees working across the company in a wide variety of roles.
June 21, 2017

Hi Faizal, to help us better understand your issue, can you provide the following:

  • Which password exactly did you change?  
  • Can you send as a screenshot of the error you get?
  • If you try pushing the changes via the command line, do you get any error?
  • Lastly, which version of SourceTree and Windows are you using?



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