It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

SourceTree 1.9.5 does not proceed before step "Use an Existing Account" Edited

Hi Everyone,

We are using sourcetree version 1.9.5, then suddenly, we are not able to proceed to step after "Use an Existing Account"

The pop-up window just shows an empty blank window.

Any recommendations?

IE is version 11. i have tried disabling the pop-up blocker as well.

 

Thanks in advance.

1 answer

0 votes
Ana Retamal Atlassian Team Oct 11, 2017

Hi Anthony! This issue has already been reported in our bug tracker at SRCTREEWIN-7244. There are a few workarounds listed in the comments, there's one specially that seems to be working for most of the users so I'll copy it here for you:

From a working install collect the accounts.json and passwd files.

Delete the Atlassian folder from the AppData/Local directory for your user. Run the installer for 2.3.1, close it when you get the blank login window. Place the account.json and passwd files into the Atlassian/SourceTree folder. Rerun the installer. It should detect the account and password from those files and bypass the request for a login.

Some users shared other tips too, so you might want to check this Community thread

Let us know if it worked for you! :)

Cheers,

Ana

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Sourcetree for Windows - CVE-2019-11582 - Remote Code Execution vulnerability

A vulnerability has been published today in regards to Sourcetree for Windows.  The goal of this article is to give you a summary of information we have gathered from Atlassian Community as a st...

4,902 views 0 12
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you