Source tree login issue with cloning repo bitbucket

Hi I am new to this but I am trying to clone a repo from bitbucket with sourcetree so I clicked on clone and a password prompt shows up.  I enter the correct password to my account on bitbucket but when I submit it keeps prompting me to enter the required password for my account on bitbucket.  I don't understand why its not working because the password is correct and I use that same password to login from the browser instead of source tree and it works.

1 answer

0 votes

Hi Noah! I'd try deleting the credentials entered in the Windows Git Credential Manager or the Mac Keychain, in case there are some wrong credentials creating a conflict. 

If that doesn't work, you can Wipe Sourcetree preferences.

If you're still having issues with your credentials, let us know if you're using Windows or Mac, which Sourcetree version are you using, and send us a screenshot of what happens. 

Best regards,


Suggest an answer

Log in or Join to answer
Community showcase
Brian Ganninger
Published Jan 23, 2018 in Sourcetree

Tip from the team: workflow and keyboard shortcuts

Supported Platforms macOS Sourcetree has a lot to offer and, like many developer tools, finding and using it all can be a challenge, especially for a new user. Everyone might not love ...

256 views 0 3
Read article

Atlassian User Groups

Connect with like-minded Atlassian users at free events near you!

Find a group

Connect with like-minded Atlassian users at free events near you!

Find my local user group

Unfortunately there are no AUG chapters near you at the moment.

Start an AUG

You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs

Groups near you
Atlassian Team Tour

Join us on the Team Tour

We're bringing product updates and pro tips on teamwork to ten cities around the world.

Save your spot