Source tree installation fails on log in process

[ricardo aijon]

Hi.

When i try to install the SourceTree software with my atlassian account that has been activated , the installation process fails.

After third step of installation process , log on into your atlassian account and use and existing account. 

I fill all the fields required , user and password and the following message is shown : 

"Something went wrong while attempting to validate your credentials."

I have tried to reset my acoount passwod  with the same result.

I can log in into atlassian site with my credentials with no problems.

I have  searched for a application log file at my computer and there is one at 

folder [userWindows\AppData\Local\Atlassian\SourceTree] \sourcetree.log

who has this error message :

ERROR [2018-02-01 08:45:13,474] [1] [SourceTree.App] [.ctor] - finish EnsureSquirrelExecutionStubIsCopied

I have tried several versions of SourceTree with the same issue.

Thanks.

[Brian Cline]

Successfully resolved this issue on Windows Server 2012 R2.

1. Added *.atlassian.com to Trusted sites (Internet Properties > Security > Trusted sites > Sites)
2. Edited the security settings (Custom Level) for Trusted sites to:

• Enable Access data sources across domains (under Miscellaneous)
• Enable Allow META REFRESH (under Miscellaneous)
• Enable Active scripting (under Scripting)

I hope this helps someone else!

[Spencer Blackman]

Thank you!!

[ayming]

I have permission to install sourcetree but I cannot edit all settings in 'Internet Options > Security'. Please help...

[Nadeem Ahmed]

I got it working after following the steps, Thanks

[Vladimir Sher]

Works for me. Thanks a lot!

[dublez007]

Same issue for me too.

[Nadeem Ahmed]

+1 facing the same issue

[Michal Beniak]

Same issue here. Its driving me crazy!

[Ana Retamal]

Hi Ricardo! Thanks for providing that error message. You can find the solution in this other Community thread, it's the answer proposed by Mike Corsaro:

Please navigate to the config file location (C:\Users\{USERNAME}\AppData\Local\Atlassian\SourceTree.exe_{RANDOM_GUID}\2.3.1.0\user.config) and find the following line:

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String">

   <value>True</value>

</setting>

Make sure that value is set to True

Let us know if it worked for you!

Best regards,

Ana

[Rick Laird]

Ana, I have the same issue. I have looked and looked for a solution.

Will Atlassian come out with an installation that works?

There does to seem to be a solution.

Rick

[PDHI Licensing]

Same issue here on SourceTree 2.5.5, none of the posted solutions solves the problem.  

[Arvind Gudipati]

same issue here as well...

[PDHI Licensing]

@Ana Retamal I've got 3 new developers starting on 5/29 and a fourth on 6/11.  We are licensed users of many atlassian tools.  It would be nice if they were able to use SourceTree to connect to our repos.

Is a solution in the works for this?