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Source Tree won't Load or Install after Windows 10 Update (Reposted)

edwincapita August 28, 2019

My replies to the original post keep disappearing for some reason so I'm re-posting in the hope that this will appear.

Mike suggested the following resolution which hasn't worked - https://community.atlassian.com/t5/Sourcetree-questions/SourceTree-has-stopped-working/qaq-p/592613#M14880

I updated .NET from 15.9.12 to 15.9.15 (VS 2017) and tried reinstalling SourceTree but this made no difference ie splash screen still hanging and same errors in Event Viewer.
There was no 'Bugsplat' dialogue but there was a link to a file called report.wer in the Event Viewer which I've posted below.

I've checked WMI and it is listed as ‘not found’.

I'm also getting a similar response when I do a winmgmt /verifyrepository:

C:\windows\system32>winmgmt /verifyrepository
WMI repository verification failed
Error code: 0x80041002
Facility: WMI
Description: Not found

Not sure where to go with this as the link Mike gave me was to resolve an 'inconsistent' repository whereas mine is 'not found'?

 

Report.Wer:

Version=1
EventType=CLR20r3
EventTime=132114534822603793
ReportType=2
Consent=1
UploadTime=132114534826931231
ReportStatus=268435456
ReportIdentifier=36c0ae39-f28a-47f6-a5b2-a93e933cf027
IntegratorReportIdentifier=ff9824ac-7660-4d78-829f-2486b2190f59
Wow64Host=34404
NsAppName=SourceTree.exe
OriginalFilename=Sourcetree.exe
AppSessionGuid=00000580-0001-0041-569f-502d785dd501
TargetAppId=W:0006ba146b147c809ea8648f1e21e648428c00000000!0000792400f98bb34e5620f88933ce436b15303a6a99!SourceTree.exe
TargetAppVer=2019//04//25:18:54:22!cc56c!SourceTree.exe
BootId=4294967295
TargetAsId=6450
UserImpactVector=3145728
IsFatal=1
EtwNonCollectReason=1
Response.BucketId=41c74cfe42dbbeaaf9ba1e2a98cc4838
Response.BucketTable=5
Response.LegacyBucketId=1853827364917364792
Response.type=4
Sig[0].Name=Problem Signature 01
Sig[0].Value=SourceTree.exe
Sig[1].Name=Problem Signature 02
Sig[1].Value=3.1.3.3158
Sig[2].Name=Problem Signature 03
Sig[2].Value=5cc2025e
Sig[3].Name=Problem Signature 04
Sig[3].Value=System.Management
Sig[4].Name=Problem Signature 05
Sig[4].Value=4.7.3190.0
Sig[5].Name=Problem Signature 06
Sig[5].Value=5b6947cb
Sig[6].Name=Problem Signature 07
Sig[6].Value=8c
Sig[7].Name=Problem Signature 08
Sig[7].Value=3f
Sig[8].Name=Problem Signature 09
Sig[8].Value=System.Management.Management
DynamicSig[1].Name=OS Version
DynamicSig[1].Value=10.0.17763.2.0.0.256.48
DynamicSig[2].Name=Locale ID
DynamicSig[2].Value=2057
DynamicSig[22].Name=Additional Information 1
DynamicSig[22].Value=d560
DynamicSig[23].Name=Additional Information 2
DynamicSig[23].Value=d56089eb7eefb2f102428b5144072daf
DynamicSig[24].Name=Additional Information 3
DynamicSig[24].Value=8718
DynamicSig[25].Name=Additional Information 4
DynamicSig[25].Value=871829f98eec2bc185774686c564e504
UI[2]=C:\Users\P10484230\AppData\Local\SourceTree\app-3.1.3\SourceTree.exe
LoadedModule[0]=C:\Users\P10484230\AppData\Local\SourceTree\app-3.1.3\SourceTree.exe
LoadedModule[1]=C:\windows\SYSTEM32\ntdll.dll
LoadedModule[2]=C:\windows\SYSTEM32\MSCOREE.DLL
LoadedModule[3]=C:\windows\System32\KERNEL32.dll
LoadedModule[4]=C:\windows\System32\KERNELBASE.dll
LoadedModule[5]=C:\windows\System32\ADVAPI32.dll
LoadedModule[6]=C:\windows\System32\msvcrt.dll
LoadedModule[7]=C:\windows\System32\sechost.dll
LoadedModule[8]=C:\windows\System32\RPCRT4.dll
LoadedModule[9]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\mscoreei.dll
LoadedModule[10]=C:\windows\System32\SHLWAPI.dll
LoadedModule[11]=C:\windows\System32\combase.dll
LoadedModule[12]=C:\windows\System32\ucrtbase.dll
LoadedModule[13]=C:\windows\System32\bcryptPrimitives.dll
LoadedModule[14]=C:\windows\System32\GDI32.dll
LoadedModule[15]=C:\windows\System32\gdi32full.dll
LoadedModule[16]=C:\windows\System32\msvcp_win.dll
LoadedModule[17]=C:\windows\System32\USER32.dll
LoadedModule[18]=C:\windows\System32\win32u.dll
LoadedModule[19]=C:\windows\System32\IMM32.DLL
LoadedModule[20]=C:\windows\System32\kernel.appcore.dll
LoadedModule[21]=C:\windows\SYSTEM32\VERSION.dll
LoadedModule[22]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clr.dll
LoadedModule[23]=C:\windows\SYSTEM32\MSVCR120_CLR0400.dll
LoadedModule[24]=C:\windows\assembly\NativeImages_v4.0.30319_64\mscorlib\bef0a43af1bb9a52ee47a6f60bec2961\mscorlib.ni.dll
LoadedModule[25]=C:\windows\System32\ole32.dll
LoadedModule[26]=C:\windows\system32\uxtheme.dll
LoadedModule[27]=C:\windows\assembly\NativeImages_v4.0.30319_64\System\e75e41bf88a273acfcc4f916f9f2f9b9\System.ni.dll
LoadedModule[28]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Core\7fa3a50f19e60880e5e4ea645e6912d6\System.Core.ni.dll
LoadedModule[29]=C:\windows\assembly\NativeImages_v4.0.30319_64\WindowsBase\37fcfc5290d0562871d2675d2a8ad294\WindowsBase.ni.dll
LoadedModule[30]=C:\windows\System32\CRYPTSP.dll
LoadedModule[31]=C:\windows\system32\rsaenh.dll
LoadedModule[32]=C:\windows\System32\bcrypt.dll
LoadedModule[33]=C:\windows\SYSTEM32\CRYPTBASE.dll
LoadedModule[34]=C:\windows\assembly\NativeImages_v4.0.30319_64\PresentationCore\34b522f1bdda739fe89221f650ecd641\PresentationCore.ni.dll
LoadedModule[35]=C:\windows\assembly\NativeImages_v4.0.30319_64\Presentatio5ae0f00f#\4b51a9370a2c3b00e53b95c6906adb4a\PresentationFramework.ni.dll
LoadedModule[36]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Xaml\aa66dbd3109293cd666379c9de720400\System.Xaml.ni.dll
LoadedModule[37]=C:\windows\SYSTEM32\dwrite.dll
LoadedModule[38]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\wpfgfx_v0400.dll
LoadedModule[39]=C:\windows\System32\OLEAUT32.dll
LoadedModule[40]=C:\windows\SYSTEM32\MSVCP120_CLR0400.dll
LoadedModule[41]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\WPF\PresentationNative_v0400.dll
LoadedModule[42]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\clrjit.dll
LoadedModule[43]=C:\windows\SYSTEM32\WindowsCodecs.dll
LoadedModule[44]=C:\windows\System32\MSCTF.dll
LoadedModule[45]=C:\windows\System32\TextInputFramework.dll
LoadedModule[46]=C:\windows\System32\CoreMessaging.dll
LoadedModule[47]=C:\windows\System32\CoreUIComponents.dll
LoadedModule[48]=C:\windows\System32\SHCORE.dll
LoadedModule[49]=C:\windows\SYSTEM32\ntmarta.dll
LoadedModule[50]=C:\windows\SYSTEM32\wintypes.dll
LoadedModule[51]=C:\windows\system32\dwmapi.dll
LoadedModule[52]=C:\windows\System32\CRYPT32.dll
LoadedModule[53]=C:\windows\System32\MSASN1.dll
LoadedModule[54]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Configuration\9c4cbaf981f34bf19fa77a58407c9b63\System.Configuration.ni.dll
LoadedModule[55]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Xml\4745831450e53135a8b62834a3c3955b\System.Xml.ni.dll
LoadedModule[56]=C:\windows\System32\shell32.dll
LoadedModule[57]=C:\windows\System32\cfgmgr32.dll
LoadedModule[58]=C:\windows\System32\windows.storage.dll
LoadedModule[59]=C:\windows\System32\profapi.dll
LoadedModule[60]=C:\windows\System32\powrprof.dll
LoadedModule[61]=C:\windows\assembly\NativeImages_v4.0.30319_64\netstandard\fdade94df8d239ca4901354bbc201645\netstandard.ni.dll
LoadedModule[62]=C:\windows\assembly\NativeImages_v4.0.30319_64\System.Management\2285986795d6214ee4363805b929b6be\System.Management.ni.dll
LoadedModule[63]=C:\windows\System32\clbcatq.dll
LoadedModule[64]=C:\windows\system32\wbem\wmiutils.dll
LoadedModule[65]=C:\windows\SYSTEM32\wbemcomn.dll
LoadedModule[66]=C:\windows\System32\WS2_32.dll
LoadedModule[67]=C:\windows\system32\wbem\wbemprox.dll
LoadedModule[68]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\wminet_utils.dll
LoadedModule[69]=C:\windows\system32\wbem\wbemsvc.dll
LoadedModule[70]=C:\Windows\Microsoft.NET\Framework64\v4.0.30319\diasymreader.dll
State[0].Key=Transport.DoneStage1
State[0].Value=1
OsInfo[0].Key=vermaj
OsInfo[0].Value=10
OsInfo[1].Key=vermin
OsInfo[1].Value=0
OsInfo[2].Key=verbld
OsInfo[2].Value=17763
OsInfo[3].Key=ubr
OsInfo[3].Value=720
OsInfo[4].Key=versp
OsInfo[4].Value=0
OsInfo[5].Key=arch
OsInfo[5].Value=9
OsInfo[6].Key=lcid
OsInfo[6].Value=2057
OsInfo[7].Key=geoid
OsInfo[7].Value=242
OsInfo[8].Key=sku
OsInfo[8].Value=48
OsInfo[9].Key=domain
OsInfo[9].Value=1
OsInfo[10].Key=prodsuite
OsInfo[10].Value=256
OsInfo[11].Key=ntprodtype
OsInfo[11].Value=1
OsInfo[12].Key=platid
OsInfo[12].Value=10
OsInfo[13].Key=sr
OsInfo[13].Value=0
OsInfo[14].Key=tmsi
OsInfo[14].Value=333650
OsInfo[15].Key=osinsty
OsInfo[15].Value=2
OsInfo[16].Key=iever
OsInfo[16].Value=11.678.17763.0-11.0.140
OsInfo[17].Key=portos
OsInfo[17].Value=0
OsInfo[18].Key=ram
OsInfo[18].Value=32474
OsInfo[19].Key=svolsz
OsInfo[19].Value=921
OsInfo[20].Key=wimbt
OsInfo[20].Value=0
OsInfo[21].Key=blddt
OsInfo[21].Value=180914
OsInfo[22].Key=bldtm
OsInfo[22].Value=1434
OsInfo[23].Key=bldbrch
OsInfo[23].Value=rs5_release
OsInfo[24].Key=bldchk
OsInfo[24].Value=0
OsInfo[25].Key=wpvermaj
OsInfo[25].Value=0
OsInfo[26].Key=wpvermin
OsInfo[26].Value=0
OsInfo[27].Key=wpbuildmaj
OsInfo[27].Value=0
OsInfo[28].Key=wpbuildmin
OsInfo[28].Value=0
OsInfo[29].Key=osver
OsInfo[29].Value=10.0.17763.720.amd64fre.rs5_release.180914-1434
OsInfo[30].Key=buildflightid
OsInfo[31].Key=edition
OsInfo[31].Value=Professional
OsInfo[32].Key=ring
OsInfo[32].Value=Retail
OsInfo[33].Key=expid
OsInfo[34].Key=containerid
OsInfo[35].Key=containertype
OsInfo[36].Key=edu
OsInfo[36].Value=0
FriendlyEventName=Stopped working
ConsentKey=CLR20r3
AppName=Sourcetree
AppPath=C:\Users\P10484230\AppData\Local\SourceTree\app-3.1.3\SourceTree.exe
NsPartner=windows
NsGroup=windows8
ApplicationIdentity=A1A3B353042137254B4BB820DDA52941
MetadataHash=-808141759

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