SourceTree has stopped working.

[Jeff Starn]

I am using Windows 7 and Sourcetree 2.x.  Previous answers on this forum were not helping.  I uninstalled Sourcetree, removed all Atlassian and Sourcetree directories in localappdata and in c:\program data, deleted everything I could in localappdata/temp (there's stilla file in use in use called "1"), and rebooted.  Same thing, "Sourcetree has stopped working.

The Windows 7 Event Log shows 2 errors, Application and  .NET Runtime.  I tired poting the event log entries but was not allowed to do so. 

[Mike Corsaro · Accepted solution]

Hello! Do you get a BugSplat crash dialog when this happens? Also, could you make sure your version of .NET is upgraded to the latest verison? Thanks!

[Jeff Starn]

I'm using .NET Framework 4.6.2

Not sure where to check for bugsplat

localappdata/Atlassian/SourceTree/sourcetree.log is empty

[Mike Corsaro]

You would have seen a "Send crash report dialog". If possible, could you post the event log entries too? Thanks.

[Jeff Starn]

No "send crash report" dialog appeared.

I tried to send the event logs but got an error:

"Your reply was not accepted. Please check for inappropriate language or spam."

[Mike Corsaro]

Fill-free to just attach an image of the error and the details of the error.

[Jeff Starn]

[Mike Corsaro]

It sounds like WMI may have become corrupted. Could you try the following for me?

• Open up 'Computer Management' (Right click on the Windows 'start' button)
• Select 'Services and Applications' (left side panel)
• Right click on 'WMI Control' > 'Properties'
• Check and see if the description under "General" lists any error or warning

[Jeff Starn]

I'm not seeing "Computer Management" 

Under local services in Component Services I see WMI Performance Adapter and it's status is blank (i.e., not "Started")

[Mike Corsaro]

Hit WIN+R and type "compmgmt.msc" without the quotes. You may ignore the WMI Performance Adapter status.

[Jeff Starn]

[Mike Corsaro]

Ah, there's the answer: it looks like the "Win32_OperatingSystem" WMI object cannot be found (?!).

Check if the repository is corrupted or not by running following command from command prompt with admin rights: winmgmt /verifyrepository. If it is corrupted the returned result will be “Repository is inconsistent.”

If it does not come back as consistent, you'll need to follow the steps here.

You'll need to use "CIMWin32.mof" and "CIMWin32.dll"

[Jeff Starn]

It's running--taking a long time

[Jeff Starn]

The repo is inconsistent.  I'm going to ask my IT department to take it from here, so there may be a delay in getting back to you. 

[Mike Corsaro]

Got it -- thanks for the follow-up.

[Jeff Starn]

repaired WMI with:

winmgmt /salvagerepository

and then was able to successfully install sourcetree.  Thanks for your help!

[Mike Corsaro]

Awesome! Glad to hear that!

[kamatchi ramakrishnan]

I am also facing the similar issues..when i checked WMI control properties there is no issues in that.Can u please guide

[mj-isip23]

Hello @Mike Corsaro, I have the same problem but my WMI doesn't show any errors. Any chance that you could help me solve this problem?

[EarthAdam]

Same here. My WMI showed "Invalid Namespace", but the CMD returned "WMI repository is consistent"

When I try to debug it opens Visual Studio, but doesn't show anything other than "The application is in break mode"

[Bruno Castro]

Similar thing happened to me today, instead of "Not Found" the error was "WMI: Invalid class", I got it solved by  following the instructions from TechNet Forum below:

https://social.technet.microsoft.com/Forums/windowsserver/en-US/8c673b55-0db1-4ce1-bfaa-94527e8adb00/how-to-fix-quotinvalid-classquot-in-powershell?forum=winservergen

Just in case I will copy paste the steps here too (it is also recommended to make a backup of the WMI repository).

. About how to rebuild the WMI repository.

• Disable and stop the winmgmt service
• Remove or rename C:\Windows\System32\wbem\repository
• Enable and start the winmgmt service
• Open Command Prompt as Administrator
• Run the following commands:

cd C:\Windows\System32\wbem\for /f %s in ('dir /b *.mof') do mofcomp %s
NOTE: This will take a minute or so to complete.
for /f %s in ('dir /b en-us\*.mfl') do mofcomp en-us\%s

[David Storfer]

My WMI was also not working, but I did not have quite the same errors as above and I did the following:

Go into dcomcnfg and try to look at the

Component services > computers > My computer > Dcom config

It may prompt you for classes not registered. Say Yes! Once I did that, my WMI properties were working again and SourceTree reinstalled perfectly.