Create
cancel
Showing results for 
Search instead for 
Did you mean: 
Sign up Log in
It's not the same without you

Join the community to find out what other Atlassian users are discussing, debating and creating.

Atlassian Community Hero Image Collage

Source Tree doesn't open and no logs error

When I try opening the splash screen appears but then just closes 

I've reviewed the source tree logs and the last error was created two days ago... 

I've deleted source tree two times and still won't open... I've deleted the config file to no effect, I've added -> 

<setting name="AutomaticallyCleanUpDictionaryFiles" serializeAs="String"> 
<value>True</value>
</setting>

 to the config file still to no effect... 

do anyone knows what I can do? 

 

2 answers

1 accepted

okey I found a similar case here https://community.atlassian.com/t5/Sourcetree-questions/Source-tree-not-starting-in-windows-10/qaq-p/1023302#M37466

so I made some digging and here how to solve it 

  1. open cmd as admin 
  2. Type net stop winmgmt into the command prompt and press enter.
  3. When prompted if you wish to continue, type Y and press enter.
  4. Type winmgmt /resetrepository into the command prompt and press enter.
  5. Restart your computer to pick up the changes

I see the same behaviour. I filed the following issue, maybe it gets fixed.

Seems that there is a server not available and that might cause problems.

 

https://jira.atlassian.com/projects/SRCTREEWIN/issues/SRCTREEWIN-13765?filter=allissues

thanks for your help! I finally solve it

Suggest an answer

Log in or Sign up to answer
TAGS
Community showcase
Published in Sourcetree

Tip from the team: configure your repos for hosting goodness!

Supported Platforms macOS Windows We recently introduced support for additional hosting services such as GitHub Enterprise, GitLab (Cloud, Community Edition, Enterprise Edition), and...

7,133 views 5 13
Read article

Community Events

Connect with like-minded Atlassian users at free events near you!

Find an event

Connect with like-minded Atlassian users at free events near you!

Unfortunately there are no Community Events near you at the moment.

Host an event

You're one step closer to meeting fellow Atlassian users at your local event. Learn more about Community Events

Events near you