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Something went wrong when trying to validate your credentials

Hello, I have a problem with Sourcetree Enterprise registration with Atlassian Account "Something went wrong when trying to validate your credentials".

Sourcetree Enterprise 2.6.9

IE 11.0.9600.19035

Log in and registration with Google account works fine!?

What is the difference to login and registration at Atlassian account and the Google account?


The Google log in was just a trial and will not be used in practice.

1 answer

0 votes
minnsey Atlassian Team Jul 03, 2018


Sourcetree uses a WPF control to render the webview you are seeing, this in turn relies on Internet Explorer and its settings.

If you can login to from Internet Explorer successfully the registration stage in Sourcetree should work,

You might need to check your IE settings as follows:

  1. open Internet Explorer
  2. open the Developer tools, f12
    1. set the Browser Mode 10
    2. set the Document Mode Standards
  3. open Cog/Internet options
    1. ensure the following settings are enabled
    2. Misc/Access data sources across domains
    3. Misc/Allow META_REFRESH
    4. Scripting/Active Scripting

The login with the IE works perfectly.

Registration with a Google Account also works perfectly. Regsitration with the Atlassian account does not work.

Are there any other helpful hints?

minnsey Atlassian Team Jul 20, 2018

Not a huge help I'm afraid, but we have a new release in the works that allows you to register via Bitbucket using your default browser, I'd suggest waiting for that.

Thanks for the answer.

The normal version of Sourcetree can be installed and registered, only with the Sourcetree Enterprise 2.6.9 version the registration with the Atlassian account does not work.

When should the new version come about? We would like to use Sourcetree Enterprise in our company, but preferably with an Atlassian account or GitLab account. Is there anything in the pipeline regarding cooperation with GitLab? 

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