I am having an issue with the most recent version of ST for Mac OSX. I recently downloaded it and set it up successfully with my GitLab account, cloned my repos, was able to push and pull and everything was fine. Then, I started getting the Permission Denied (public key) error and became unable to use ST for pushes and pulls. Interestingly, ST would still register when pushes and pulls were necessary and I was able to do them via Terminal (and once I did, the push/pull indicators would update in ST); however, I cannot use the UI to do it.
Things I've already tried:
Tried generating a new SSH key pair and updating GitLab with the key.
Tried uninstalling/reinstalling ST (I did this manually, and was careful to uninstall any ancillary files that were hanging out there, then emptying the trash). After I did this, I tried to create new clones from URL; however, For some reason, it did not recognize my SSH gitlab repo as a legitimate URL, even though it definitely is...and it must be, for my pushes and pulls to still work via Terminal.
At some level, ST must be connected to my GitLab account for it to work to the extent it does; yet, I still cannot use the UI. Can anyone help?
Hi Colleen, I see you already tried re-installing the program, but can you try doing a clean install? These are the steps to follow:
Let us know if this worked for you!
Unfortunately, it didn't work for me. I am still having the same issue. When I uninstalled the first time, I also deleted that directory; still, I tried it one more time and the problem persists.
Interestingly, I have another laptop with an older version of ST installed on it and it works fine. I have checked all of the visible settings there to make sure they are the same on this laptop. Is it possible to download older versions of ST to see if that fixes my issue? The one I have on my other laptop is 18.104.22.168.
Thank you. Downloading 22.214.171.124 seems to have helped. I am now able to push/pull via the UI again.
However, I am less convinced that this was a version issue--i think it was more likely a setting that I just couldn't find. Regardless, as long as it works, I am good :)
Badges are a great way to show off community activity, whether you’re a newbie or a Champion.Learn more
Supported Platforms macOS Windows To make using Sourcetree as simple yet powerful as possible we embed (bundle) dependencies such as Git, Git LFS, and Mercurial. We strive to keep these...
Connect with like-minded Atlassian users at free events near you!Find a group
Connect with like-minded Atlassian users at free events near you!
Unfortunately there are no AUG chapters near you at the moment.Start an AUG
You're one step closer to meeting fellow Atlassian users at your local meet up. Learn more about AUGs