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Linking Bitbucket account impossible

Whenever I try to link a Bitbucket account I sign in but then only see the start page (same as if I had just logged in at bitbucket.org) in the browser frame.

The only button I have is "cancel".

This comes after months of not being able to use SourceTree with Bitbucket because of a sudden permission problem. I actually just wanted to see if that is fixed...

1 answer

0 votes
Ana Retamal Atlassian Team Aug 20, 2018

Hi Thomas, we'll need more info to troubleshoot this issue for you:

  1. Could you send us a screenshot so we can see the problem you're facing?
  2. Are you using Sourcetree for Mac or for Windows? If you're on Windows, can you confirm Internet Explorer is updated to the latest version (Sourcetree relies on it for authentication)?
  3. Are you usingBitbucket Server or Cloud?
  4. Can you log in to Bitbucket directly through the browser?

Let us know!

Ana

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