Issue with source tree install

I am trying to download and install sourcetree on my machine and when i download it, it is becoming a .1496043752 file type for some reason instead of a .exe...

any clue why this is and how to get around it??


it is getting downloaded as "SourceTreeSetup-"

1 answer

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Hi Dex! Are you downloading it from our official site? I've just tried downloading it and the file downloaded was "SourceTreeSetup-".

Have you also tried a different browser or computer? Let us know if the issue persists!



Hi Ana,

Yes that is where i am downloading it from and the extension it is trying to download it as is the .1496043752 i mentioned earlier :o

kind regards,


I just tried downloading it with Google Chrome and it downloaded as a .exe however i am now getting the issue saying "Installation has failed" "Failed to extract installer"


i was previously trying to download it with Internet Explorer.

kind regards,


I have now tried it on other Machines and it is having the exact same issue.

any idea??

is the installer broken?




Hi Dex, I've tried the same installer and I can confirm is working on my machine, so there must be something in your computer avoiding the installation to go through. Can you provide the following information?:

  • Is there something atypical in your computer, like for example, are you in a corporate environment?
  • Do you have any specific security configuration?
  • Can you find the Squirrel setup log at C:\Users\<username>\AppData\Local\Atlassian\SourceTree\  Does it exist? What does it say?
  • Is there anything showing in the Event Viewer?
  • Can you share with us the same installer you're using, so we can try and reproduce the issue?

Best regards,


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